- Report: #58462
Complaint Review: Apple Computer - Palo Alto California
-
Author Not Confirmed
Why?
Apple Computer
1 Infinite Loop Palo Alto, California, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Apple Computer APPLE COMPUTER WILL NEVER GIVE FULL REFUND FOR DEFECTIVE POWERBOOKS Palo Alto California
My father had recently purchased an Apple powerbook G4 17" and after one day of use the lid started to warp and became too hot to sit on his lap, and the lid will not stay completely shut it wiggles like a see saw.
When we returned to the apple store we were informed that the powerbook was a portable computer NOT a Lap top that was their exact words and that the excesive heat was normal and we should place it on a piece of wood!? I have never heard of a laptop needing a piece of wood to be lugged around with it, Ohh yea this isn't a laptop its a "portable" so it is allowed.
Upon showing the "genius bar" our warping screen their solution was very creative to say the least, the service tech had taken it into the back and bent it back into shape! We were told that we may have to do this again? Now we are talking about a $3200 item that you have to bend back into shape on a regular basis? I inquired that if such action would void our warranty and was informed that it wouldn't but still it will come down to a matter of their genius' word against ours and you know how that will go.
I insisted that this being a day old product was not exceptable and we wanted a full store credit refund (not cash) to purchase the 15" or 12" and be rid of the 17" which is something they wouldn't do until we were assesed a $320 restocking fee! Please note that this item was BRAND NEW not refurbished purchased at an "Apple store" not Mac mall or mac wharehouse.
Now let's recap Brand New $3200 Defective product, forced restocking free, for something that wasn't our fault to begin with, and smarmy attitude to boot that's what I call customer service.
PS. the see saw wobble of the lid still wasn't fixed and we were told that this is normal too?
S
Libertyville, Illinois
U.S.A.
When we returned to the apple store we were informed that the powerbook was a portable computer NOT a Lap top that was their exact words and that the excesive heat was normal and we should place it on a piece of wood!? I have never heard of a laptop needing a piece of wood to be lugged around with it, Ohh yea this isn't a laptop its a "portable" so it is allowed.
Upon showing the "genius bar" our warping screen their solution was very creative to say the least, the service tech had taken it into the back and bent it back into shape! We were told that we may have to do this again? Now we are talking about a $3200 item that you have to bend back into shape on a regular basis? I inquired that if such action would void our warranty and was informed that it wouldn't but still it will come down to a matter of their genius' word against ours and you know how that will go.
I insisted that this being a day old product was not exceptable and we wanted a full store credit refund (not cash) to purchase the 15" or 12" and be rid of the 17" which is something they wouldn't do until we were assesed a $320 restocking fee! Please note that this item was BRAND NEW not refurbished purchased at an "Apple store" not Mac mall or mac wharehouse.
Now let's recap Brand New $3200 Defective product, forced restocking free, for something that wasn't our fault to begin with, and smarmy attitude to boot that's what I call customer service.
PS. the see saw wobble of the lid still wasn't fixed and we were told that this is normal too?
S
Libertyville, Illinois
U.S.A.
1 Updates & Rebuttals
Clay Douglass
United States of AmericaUpdate on case
#2Consumer Comment
Wed, January 26, 2011
I have been working with Apple computers for many years now and have always had good experiences. How was your case resolved?
Clay D
