- Report: #1397706
Complaint Review: Apple Inc. and Investors Business Daily - Cupertino California
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Author Confirmed
Why?
Apple Inc. and Investors Business Daily
Apple, Inc. 1 Infinite Loop Cupertino, 95014 California, USA
Phone:
(408) 996–1010
Web:
www.apple.com
Categories:
Business Rating:
(0)
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Investors Business Daily I purchased an in app subscription, through Apple's App Store, for the MarketSmith - Stock Research On The Go - One Year Subscription for $999.99 + tax of $47.12 for total of $1,047.11; however App says subscription expired and Investor’s Business Daily (MarketSmith) will not refund money paid nor correct my access to service for subscription Los Angles California
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I purchased a MarketSmith Annual subscription purchased through the MarketSmith App thru Apple App Store and paid $999.99 + tax of $47.12 for a total of $1,047.11. However, the App does not work as my access is denied and still says my subscription has expired. When I saw the app being featured in iTunes with verbiage that the app had been updated, spruced up and even noting in the app a new login page, system enhancements, etc., I was excited that it would work fine. Since I saw it being highlighted and having been reworked, I figured trouble I had before would have been fixed. I therefore assumed it will work, or maybe Because it wasn't working I contacted Investors Business Daily to make sure it had been set up in my account with (IBD / MarketSmith) and the app needs to be programmed on their end. I'm very disappointed that MarketSmith (Investor's Business Daily) app doesn't work, and continues to say that I have zero days left on my subscription, and that they are not willing to correct the situation. Even though Apple sends the App developer the money paid for subscriptions (less a processing fee), the App Developer and Service Provider has a responsibility to maintain system and if not working refund subscription fees. I requested either to have my access corrected or refund of $999.99 + tax of $47.12 for a total of $1,047.11.
