- Report: #188773
Complaint Review: Apple - Quick Time - Cupertino California
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Apple - Quick Time
1 Infinite Loop Cupertino, 95014 California, U.S.A.
Phone:
800-my-apple
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Apple - Quick Time ripoff Quick Time Pro does not work as promised they won't refund money QTP problems Cupertino California
I purchased Quick Time Pro because apple.com promised that we can edit our own movies in it and export movies into different formats. So I purchased it for $30.00. First, even if I open one of my own movies in .mpg, .gp3, or .avi format, it never lets me edit them. Also, it refuses to open .avi format. When I try to export my own files into .mpg, .avi, or DV stream, they are unreadable to my other video editing software. I am very displeased with Apple and have asked several times for a refund. They tell me to write my problem to this discussion forum. I have several times but none of their suggestions work. I have been working with video editing for over two years, so I know it's their program that doesn't work. I want my refund, but I know I'll never see it.
Sue
Minneapolis, Minnesota
U.S.A.
Sue
Minneapolis, Minnesota
U.S.A.
1 Updates & Rebuttals
Kat
Brooklyn Park,Minnesota,
U.S.A.
Apple Gave me a Refund
#2Author of original report
Tue, May 09, 2006
I emailed them again about Quick Time Pro and told them that I never got it to work even when asking questions on the discussion forum. They wrote back that they would give me a refund, and the money was credited back onto my credit card. Yay!
