- Report: #1386219
Complaint Review: Apple.com - Nationwide
Reported By:
Gabriella -
Philadelphia, Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Apple.com
Nationwide, USA
Web:
Apple.com
Categories:
Business Rating:
(0)
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Apple.com Apple Store fool me Nationwide
Report Attachments
On january 26 I made an online purchase at apple.com
The order was of a MacBook Pro 15" with Touch Bar - 2.6GHz, 256GB - Space Gray (2016) and USB-C Digital AV Multiport Adapter
On February 1st I received a box and a padded envelope
As soon as I got the box I felt it was light but since it was not damaged I accept it
The envelope contained the adapter however, the box only contained protective bubble wrapper
I contact apple right away and they open a shipment investigation
After a couple of days Apple sent me an e-mail stating that they completed the investigation with the carrier and no further action would be take since I signed the package as received
I was very desperate and decides to post what ocurried on the forum at apple.com
One day after the post named EMPTY BOX, an apple representative called Crystal contact me saying that apple would provide me a replacement (I have the e-mail in record) and maintain the same order number
The computer was delivered, however, apple did charge me again ($2611)
Since I was expecting for a replacement, not a re-order, I return the computer
As of today, I still did not receive the refund for the money I spent
I tried to dispute charges but because of the timing the bank is not able to do it
I have e-mail, called, and contact apple at every possible way I can and the only thing they tell me to do is to contact law enforcement
Please, I just need help in getting what I paid for
