- Report: #33412
Complaint Review: Appleway Toyota of Spokane WA - Spokane Washington
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Appleway Toyota of Spokane WA
8600 W Sprague Spokane, Washington, U.S.A.
Phone:
509-924-1444
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Appleway Toyota of Spokane Ripoff Sold us Sludge Rig Spokane Washington
On February 8, 2001 we purchased a used 2000 Toyota Siena Van with 32340 miles. Less han a month went by and we noticed black smoke coming out the exhaust and it smelled very very bad.
I took it to a different Toyota Certifide dealer for a diagnosis. Told there was sludge in the oil pan with less tahn 1000 miles on the vehicle since purchase. It would need a new transmission and was not safe to drive across town 7 miles to the dealership it was purchased at.
I called the dealer we purchased the van from requesting they come pick up the rig and that they give me a loaner vehicle until we could resolve the problem. I was told, NO.
My husband & I then drove the rig across town and asked the dealership to stand behind the vehicle and give us our money back so we could purchase a van somewhere else. We were once again told, NO. They would take the rig back as a trade-in and sell us something else on the lot.
Four hours later after many heated comments we ended up driving away with a Camry. If I had wanted another camry I would not have traded my original camry for the van in the first place. They wanted us to buy a more expensive rig. We felt like they were trying to bait and switch us.
Dan & Maree
Spoakne, Washington
I took it to a different Toyota Certifide dealer for a diagnosis. Told there was sludge in the oil pan with less tahn 1000 miles on the vehicle since purchase. It would need a new transmission and was not safe to drive across town 7 miles to the dealership it was purchased at.
I called the dealer we purchased the van from requesting they come pick up the rig and that they give me a loaner vehicle until we could resolve the problem. I was told, NO.
My husband & I then drove the rig across town and asked the dealership to stand behind the vehicle and give us our money back so we could purchase a van somewhere else. We were once again told, NO. They would take the rig back as a trade-in and sell us something else on the lot.
Four hours later after many heated comments we ended up driving away with a Camry. If I had wanted another camry I would not have traded my original camry for the van in the first place. They wanted us to buy a more expensive rig. We felt like they were trying to bait and switch us.
Dan & Maree
Spoakne, Washington
5 Updates & Rebuttals
Charlene
Vienna,Virginia,
TOYOTA SLUDGE POLICY: CHECK THIS!
#2Consumer Suggestion
Sun, October 27, 2002
Has Toyota notified you about its "Customer Support Program" for "Engine Oil Gelation?"
Who:
Owners of 1997-2002 Toyota and Lexus vehicles with 3.0L IMZ V-6 engines and all 1997-2001 Toyota vehicles with the now discontinued 2.2L four cylinder engines. Nine models are included.
What:
Engine oil sludge accumulation in the oil pan, valve covers, and/or cylinder heads with possible symptoms such as blue smoke on cold start up and oil consumption. Toyota maintains this "oil gelation" is caused by the owner's improper maintenance of the vehicle! The owners disagree.
When:
Former, current, and repeat repairs for
sludge-related damage are covered for a period of 8 years from date of first sale or lease with
unlimited mileage. This coverage includes all
reasonable incidental expenses. If questions, consult with affected owners in the groups listed
below.
Where:
Effective April 3, 2002. Contact the Toyota
hotline at 1-888-802-9436. You'll be asked to show a reasonable effort (not all oil
change receipts are required) to regularly maintain your vehicle. Toyota considers this a generous offer especially since the owner is at fault!
Proceed cautiously.
What if you have received no letter? OR, you want more information?
1) First, notify Toyota via certified letter with
return receipt requested and give your case details. Let it know you have NOT received your letter. Ask it when you will get your letter, too.
2) Notify the National Highway Traffic Safety
Administration at http://www.nhtsa.dot.gov and the Federal Trade Commission at
http://www.ftc.gov. NHTSA: 1-800-424-9393.
3) Also, file with the Center for Auto Safety at
http://www.autosafety.org and Consumer Affairs at
http://www.consumeraffairs.com. Read other owner
stories there.
4) Visit the "Toyota" folder in Cartrackers "Forums" at http://www.cartrackers.com and find the links to
articles listed there. You should also post your own story there for others to read.
5) Read the third Automotive News article "Toyota
broadens sludge-repair program--Automaker alters V-6, insists neglect is cause" by Richard Truett
published on April 4, 2002.
What if you want to do MORE in the way of consumer
action? OR, you don't qualify for CSP?
6) Join other owners in the "Toyota Sludge Yahoo
Group" at http://groups.yahoo.com/group/toyotasludge. Subscribe at "[email protected]." Post at
"[email protected]."
7) Join "Toyota Owners Unite for Resolution" at
http://communities.msn.com/ToyotaOwnersUniteForResolution. Read other owner
stories there.
8) Visit the "Complaint Station for Toyota" at
http://www.thecomplaintstation.com. Please ignore
those who are strongly countering the legitimate complaints of other Toyota owners who have had
major problems.
9) Visit Edmund's Town Hall at http://www.edmunds.com.
First, you must obtain a login and password to be able to access the original (over 6,000
posts) "Engine Sludge?" discussion that began January 5, 2001. There are other Toyota sludge discussions. All Toyota sludge discussions have been CLOSED at this site as of May, 2002.
10) Read other stories and post your own at
http://www.RipOffReport.com under "Toyota" or "Lexus."
11) Contact [email protected] for more resources and links, as well as to discuss other concerns with your Toyota vehicle, customer service, or
warranty issues. Network with other owners to stay informed on these auto consumer matters and to work collectively!
Stay-tuned?
Roxanne
Orange Park,Florida,
Have the Camry checked out ASAP!
#3Consumer Comment
Sun, October 27, 2002
I would suggest that you have the Camry that you bought checked out ASAP.Toyota has had trouble with the Camry as well and they may have sold you more of the same problems.
Good luck....
Roxanne
Orange Park,Florida,
Have the Camry checked out ASAP!
#4Consumer Comment
Sun, October 27, 2002
I would suggest that you have the Camry that you bought checked out ASAP.Toyota has had trouble with the Camry as well and they may have sold you more of the same problems.
Good luck....
Roxanne
Orange Park,Florida,
Have the Camry checked out ASAP!
#5Consumer Comment
Sun, October 27, 2002
I would suggest that you have the Camry that you bought checked out ASAP.Toyota has had trouble with the Camry as well and they may have sold you more of the same problems.
Good luck....
Roxanne
Orange Park,Florida,
Have the Camry checked out ASAP!
#6Consumer Comment
Sun, October 27, 2002
I would suggest that you have the Camry that you bought checked out ASAP.Toyota has had trouble with the Camry as well and they may have sold you more of the same problems.
Good luck....
