- Report: #520326
Complaint Review: APPSTAR FINANCIAL - Internet
Reported By:
Smitty -
Addison, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
APPSTAR FINANCIAL
Internet, United States of America
Phone:
Web:
http://www.appstar.net/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
APPSTAR FINANCIAL Appstar Financial Appstar confiscated credit card receipts of $2999.32 because they say there may be a dispute someday, but there are none yet. Internet
This outfit is crooked as can be. Imagine someone deciding to conficate a single days receipts and hold them because there may be a dispute someday? That's what they are doing to my company. The $2999.32 is comprised of 9 different sales purchases ranging from $40.00 to $750.00 in one day, do they actually think all I believe all 9 customers are going to dispute the purchases from the same day?
They claim the contract we have had for 8 months now isn't accurately covering the types of charges we make and thet we were suppose to swipe the cards rather than type them in by hand. We just happen to be used to typing the info in instead. Now they say we are using that entry method more than we are supposed to. Go figure.
We have has a total of 3 disputes in 8 months and each one was easily resolved by proving shipment with a tracking number or just providing a sales receipt to the buyer. No problems. Appstar is pulling this fabricated problem out of thin air.
If they intend to raise our rates and just confiscate the money and call it fees due. Believe me they seem crooked enough to try something like that. We won't have any choice but to sue them, and the condesending goof I had to talk to didn't seem to care a bit. This was common practice for them, basically taking funds and keeping them.
Even we I happen to get the funds back, how do we manage to trust an operation like that with access to your company checking account again? Whats stopping them from attempting this extortion again? I signed a five year contract and they promised to give us a $10,000.00 per transaction purchase limit, and they only gave us a $7,500.00 purchase limit. We have to call them if a charge will be over the $7,500.00 another betrayal of trust.
Beware of this company, the BBB gives then a "C" rating and I wish I had done more homework before getting involved with these crooks. I will probably lose the $2999.32 plus have to Lawyer up just to cancel the contract they intend to hold us to even though we seem to be at their mercy confiscating our company funds without permission or sign of a customer dispute.
2 Updates & Rebuttals
Smitty
United States of AmericaOk, they fixed it.
#2Author of original report
Fri, November 06, 2009
I'm happy to report that along with all my phone calls and complaints to the BBB and other methods, Appstar made good the deposit of funds to my account along with a pleasant phone call and an apoligy.
I must say that when you finally get contacted with the right person there issues can get resolved amicably. However, I don't regret trying to warn others about some of the individuals you may have to deal with at thier company in Fort Worth. One seemed ok to communicate with, while another was condesending and irritatingly unconcerned with the issue.
The moral of this story is to make absolutely sure you read the contract you are singing with them. The Merchant agreement may say you can cancel it, but the lease agreement for their machine says you can not EVER cancel the agreement, even if you cancel the Mechant agreement. So be VERY careful.
Smitty
United States of Americahere's the BBB info for the Ft. Worth Texas Appstar Offices
#3Author of original report
Fri, November 06, 2009
http://fortworth.bbb.org/codbrep.html?wlcl=y&id=97040065 Business Contact and Profile Appstar Financial Name: (Appstar Financial) FIRST AMERICAN PAYMENT SYSTEMS LP Phone: (817) 317-9100 Address: 100 THROCKMORTON, STE 1800, FORT WORTH, TX 76102 Google map Mapquest map Yahoo map Business Category: CREDIT CARD PROCESSING, CREDIT CARD EQUIPMENT LEASING, Credit Card Processing Service, DEBIT CARD PROCESSING, Financial Services eMail: BBB file opened: April 07, 1997 Business started: June 1990 Business started locally: June 1990 Primary Contact: BECKY LEFAN (MANAGER, MERCHANT RELATIONS) Complaint Contact: BECKY LEFAN (MANAGER, MERCHANT RELATIONS) The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed. Number of complaints processed by the BBB in the last 36 months: 343 in the last 12 months: 168 Complaints Concerned: Selling Practices (148 complaints) 131 Resolved 15 Company made every reasonable effort to resolve 2 The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute Service Issues (38 complaints) 34 Resolved 4 Company made every reasonable effort to resolve Customer Service Issues (4 complaints) 3 Resolved 1 Company made every reasonable effort to resolve Credit or Billing Disputes (51 complaints) 44 Resolved 7 Company made every reasonable effort to resolve Delivery Issues (4 complaints) 4 Resolved Refund Practices (16 complaints) 12 Resolved 4 Company made every reasonable effort to resolve Product Quality (7 complaints) 7 Resolved Contract Disputes (71 complaints) 61 Resolved 10 Company made every reasonable effort to resolve Repair Issues (3 complaints) 2 Resolved 1 Company made every reasonable effort to resolve
