Complaint Review: APX Alarm SAI CastleRock - Arlington Heights Illinois

Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.

Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.

STATED IMPROVEMENTS FROM THE COMPANY.

We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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APX Alarm, SAI, CastleRock Be very careful with door-to-door Alarm services Arlington Heights Illinois

I also signed up for alarm security monitoring with this company. After the first year the equipment stopped working. I called numerous times to get it fixed with no response. I received no calls from the monitoring company because of the malfunctioning equipment. When I tried to cancel after the third year I was told that it was too late and I had been automatically renewed for another year. After calling multiple times, I was told to fax a letter stating to cancel and they would end the contract. I faxed the letter and the next month I was billed again. When I called they claimed that they never received the fax and that I had to provide proof that I sent the fax. So I sent them a copy of my calls from the phone company and they put me hold so they could discuss with their supervisor named Vickie. When the agent came back on line they stated that Vickie declined the request. When I asked to speak to Vickie of course I was told that Vickie had left for the day. What a ripoff company. Several weeks ago another alarm company agent came by my house to offer a free upgrade and to switch to them. The agent was wearing a shirt labeled APM and stated that he was no part of APX/SAI/Castlerock and that everyone in the neighborhood was complaining about the service. My instincts told me this was the same company trying to use different tactics for you to commit to another three year contract.

Anonymous Not Listed, Virginia
U.S.A.