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APX SECURITY SOLUTIONS SCAMMING THE ELDERLY PROVO, UTAH GREENSBORO
I AM WRITING THIS EMAIL ON BEHALF OF MY AUNT, WHO IS 95 YEARS OLD AND LEGALLY BLIND.
A COUPLD OF WEEKS AGO SHE INFORMED ME ABOUT HER NEW ALARM SERVICE.. AND HOW HAPPY SHE WAS BECAUSE SHE COULD ALERT AUTHORITIES AND MEDICAL PERSONNEL IF THERE WAS A PROBLEM.. SHE LIVES BY HERSELF AND OFTEN FALLS.
ANYWAY, SHE ALSO TOLD ME THAT A REPRESENTATIVE FROM THE COMPANY WAS INSIDE HER HOME UNTIL 9:30 AT NIGHT INSTALLING THE SYSTEM. A REPRESENTATIVE FROM APX INSTALLED THE SECURITY SYSTEM ON THE WALL... AND ALSO GAVE HER SOMETHING SHE COULD WEAR AROUND HER NECK TO ALERT POLICE ETC.
I WAS VERY UPSET ABOUT A MAN INSIDE HER HOME WITHOUT ANYONE ELSE IN THE HOUSE LATE AT NIGHT. BUT WHAT COULD I DO AFTER THE FACT. SHE ALSO TOLD ME THAT THE COMPANY TOLD HER THEY WERE A PART OF CPI. THE COMPANY SHE ORIGINALLY HAD HER SECURITY ALARM WITH.WHEN I CALLED THE COMPANY THEY TOLD ME THAT SHE WAS UNDER A 5 YEAR CONTRACT WITH THEM ( SHE'S 95) AND THEY DID NOT TELL HER THEY WERE A PART OF CPI.GRANT IT, SHE IS 95 AND MAY HAVE MISUNDERSTOOD.
ANYWAY..LAST WEEKEND, ABOUT TWO WEEKS AFTER SPEAKING WITH A CUSTOMER SERVICE REP AT APX.. I LEARNED THAT MY AUNT WAS ALSO UNDER A THREE YEAR CONTRACT WITH CPI.
A REP. FROM CPI CAME TO HER HOUSE... WHILE I WAS THERE TO EXPLAIN THAT SHE IS STILL UNDER CONTRACT WITH THEM... MY AUNT EXPLAIN TO THE MAN THAT SHE WAS TOLD APX WAS A PART OF CPI AND THAT THERE SERVICE WORKED BETTER FOR HER SINCE SHE IS BLIND. IN ORDER TO CANCEL HER CONTRACT WITH CPI SHE WOULD HAVE TO PAY $150.
I CALLED APX TO INFORM THEM OF THE PROBLEM.. AND SOMETHING ELSE CAME OUT OF ALL OF THIS... THE REP THAT WAS AT MY AUNT'S HOUSE INSTALLING THE ALARM SYSTEM TILL 9:30PM ALSO HELPED HER SIGN THE CONTRACT. GUIDING HER HAND TO SIGN HER NAME.. AGAIN SHE IS LEGALLY BLIND.
I WAS TOLD BY APX THAT I WOULD HAVE TO FILE A POLICE REPORT FOR FORGERY.. OR GET A DOCTOR'S NOT STATING THAT MY AUNT IS LEGALLY BLIND. WE OPTED FOR THE LATTER.
THIS COMPANY OUGHT TO BE ASHAMED OF TAKING ADVANTAGE OF THE ELDERLY AND THE BLIND.