Complaint Review: APX Security Systems / "ministries" - Houston / League City / Galveston Texas

Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.

Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.

STATED IMPROVEMENTS FROM THE COMPANY.

We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..

NOW TO THE ORIGINAL REPORT THAT WAS FILED

----------------------------------- APX Security Systems / "ministries"  APX Alarm Home Security Door to Door Scam Houston / League City / Galveston, Texas

This clean cut young man rang my doorbell and as soon as I opened the door, he started talking a mile a minute, repeating himself dozens of times. First he noted that we had Brinks signs out, although Broadview took them over quite awhile ago. I just havent put the new signs out. Now Broadview is ADP (a company I intentionally did not want to do business with because the salesman we dealt with was skeevy at the very best. "I'm not a sales man, he said, I'm just in your neighborhood looking good properties where we can get the attention of your neighbors with our ministry. You're on a corner, and if you let us put our sign in your yard, we can make some money off you. We will give you a free alarm system if you do three things: 1) keep the sign up for three years, 2) let us know if it ever is stolen or a storm blows it away, and 3) never tell your neighbors you got your system for free. He repeated this spiel several times and then went to trying to scare us by talking about lock bumping and how if someone cut our phone line, our system would not work (which is not true). I told him we dont have a landline and it works just fine. Then he asked about the system making me very uncomfortable. He kept talking about how they were associated with Honeywell and that all the individual pieces of all systems were manufactured by Honeywell a comment I have not yet vetted. The mosquitoes were so bad that I finally let him into the foyer, where my husband was listening in. The man then told us that we would get the system for free; it would work with our existing equipment except we would have to change the pads to cellular pads. As we got further into the conversation, he said that as long as we had the sign in the yard, we would get the system for free. Then I asked, If we had it out there for 20 years, we would never have to pay a dime? He said, Yes. Then he said we would just have to pay the cell phone fee to keep a connection with all the towers in the area, so if one is down, the others still work. That would be just $11 a week. Oh, and there was a $99 activation fee, but we would get extra points for that. We would get 7 points just for having the sign and then 8 more when we paid the activation fee. We could trade these points for parts of the system like control pads, smoke detectors, glass break detectors, motion sensors (rated up to 80 lbs so you could leave the motion sensor on even if you had cats which we do), and so on. And if we asked for this kind of equipment from our current provider it would cost $397 or was it $365? He said both prices. I handed the papers he had given me to look at to my husband and moved over to my computer where I typed in APX Alarm Security Systems and found complaints here and at other sites. Really too many to get into here. He claimed they were Better Business Approved, so I went to the BBB site and found they were not accredited. He kept wanting me to go to the APX site, but I told him No, just as you said people could write whatever they wanted on the internet good or bad, it isnt hard to make up a website and put anything you want on it including a fraudulent BBB symbol. He started stuttering and stammering and going over his list of things to say, to which I told him As a matter of fact, *inserted his name here*. If we were to have any break-ins now I think we could quickly conclude who our first suspect might be. He then started talking about how he had a solicitors license with the City and how he was just trying to save us money and I told him I think I was done with our conversation. That really got to him and my husband ushered him out. He started down the street to harass our neighbors and I called the police telling this guy was soliciting a fraudulent product and how they were a scam and how I knew they were a scam and they sent out a car to talk to him. He saw the police cruiser and waited before going up to another house. After it passed, he proceeded back on his journey. My husband talked to the officer and he turned around and stopped the man and talked with him.