Apex Protection Services, LLC (Dall
Garland,#2General Comment
Wed, May 18, 2011
My name is Shane Turner, Owner of Apex Protection Services, LLC in Dallas, TX. Let me start by saying our company has no affiliation what so ever with these inept companies! My frustration is the fact that they are performing at such a negative and low standard that our company has been affected with negative results. Loosing business becuase a customer heard about "those guys". Dallas Police Department calling constantly due to an APX/Apex customer(s) false alarms. I just had to let the public know that Apex Protection Services, LLC has nooo affiliation with these jokers! We don't use smoke and mirrors to make sales... we tell customers, honestly, what their alarm situation is, and what it will take to get them where they want to be. We don't even lock customers into contracts!
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Thank you,
Shane Turner, Owner
Alarmsforall
Columbus,#3Consumer Comment
Thu, November 27, 2008
If you work for Sprint as a technician, then you should know that cell service coverage all differs. for instance, where I live, Verizon tends to be the best, but there are areas that Sprint may do better. The Alarmnet unit that he had works off of Cingular/AT&T's Network, and therefore will work off of their tower. I have had situations where that unit won't work, but the other brand that I usually use by Tellular works off of Sprints and does fine. Ive had it go the other way also. The stay mode lets you exit, not only for dogs and motion situations, but if a spouse is leaving and the other is staying, they can arm it and go. I do feel bad that they chose not to accomodate you, as they have better Vista panels then the one they were using, that would let more zones be used, or even a zone expander could have went on that one, but the "technicians" with APX or Apex, Platinum Protection, Icon, Northstar, and other door to door companies get about two hours of training, and their workmanship usually shows it. And you thought that you were going to get a complete system for nothing and got mad when there is a monthly fee to monitor that system?
Kswv
Charleston,#4Consumer Comment
Tue, September 16, 2008
I wanted to explain why the armed stay option says leave now. In choosing the stay option you are disabling the motion sensors so you can move freely around the house while the alarm is set. So, you have an option of setting it at stay even if you want to leave (for reasons such as a dog that weighs over 80 lbs will be walking around the house in your absence and may set off the alarm). You have 30 seconds to get out of the house which is why the recording says leave now. Just because you set it at stay doesn't mean you have to stay in the house. Same as if you set it at away you don't have to leave but the motion sensor is on. Did your tech not explain this to you? I feel bad that so many people on here would sign a 5 year contract without reading it in full and asking questions until there were none left. I think it's partly the consumers fault. I have had absolutely no problem with my system. I completely read and understood the contract. Regardless of if the salesman tells you what's in the contract or not you should ALWAYS read it word for word before signing it.
Kanemommy
Suisun City,#5Consumer Comment
Wed, July 02, 2008
And you'll never guess what they said......he is no longer with the company. I HATE APX!
Greg
Kenosha,#6Author of original report
Tue, June 17, 2008
When I was called the second time by 'Taylor' he offered everything. I really don't recall alot of the conversation but whatever I said, he either chose not to hear me or my indifference to his offers led him to consider the transaction 'still on'. And no. We are NOT protected to the level we agreed on in the contract. There are less smoke detectors than were supposed to be, there are NO windows covered and the jamokes who programmed the panel have it screwed up. When it's set at night it says, "Armed. Stay. Leave now." ???? Nobody taught us how to turn off the few points that are covered such as the patio sliding doors we like to leave open with a jam in place that only allows the door to slide about 6 inches. I've called them twice more since my last blowout with 'Taylor' (Mr. X) and nobody will speak with me. I've filed a complaint with the Utah BBB but from what I've learned, BBB's are FUNDED by sponsors such as APX Alarm, so I don't expect Utah to do squat. Especially given there are already 930+ complaints against them in 36 months. Last Saturday I cancelled my checking account and opened a new one. The first of July APX will try to get money from the account number they have...and then the harrassing phone calls will begin...and I'll be recording every single one of them. I'm going to send a registered letter tomorrow informing them I want the equipment taken out and the contract nulled for failure to deliver on THEIR end of the contractual obligations. They need to learn it works both ways. I'll also be sending a registered letter to Mr. Jack Inbar, their PR Spin Wizard who flew all the way to Indiana to stomp out the fires of discontent there. Supposedly, according to him, he "...handles all complaints personally." We'll see. APX?? You listening? I am NOT going to go away! I WILL do everything within my 1st Amendment rights to slam you and hurt your business, and I will post as many YouTube videos as I can find the time for to counter the lying vids they currently have posted. Hang on APX. It's about to get REAL fun! I LOVE a good fight!
Alarmsales.org
Salem,#7Consumer Suggestion
Fri, June 13, 2008
Man, sorry to hear about your situation. Sounds like a terrible situation. I have seen stories like this in the past and have a hope that things like this don't happen again in the future to anyone. Regarding what you wrote, I just wanted to clarify, after you sent your cancellation letter and voiced your desire to cancel on the recorded tape, did you ever agree to have the installer come back out? Or was that something that was just assumed by them that if the installer is coming back out, it turns the contract is on again? First off, I think either way is shady to me. You wanted to cancel and use your 3-day right to cancel as any person can. Regardless of all of that, do you feel protected by your security system monitored by APX Alarm? I would be interested to hear what happens, have you reported your situation to the BBB? Have you followed through with your youtube? Your situation sounds terrible and I would be equally irate if this happened to me. It shouldn't happen to anyone.