Complaint Review: Aquatic Connection - Aquacon - Colorado

Sent: Tuesday, March 28, 2006 4:42 PM

To: '[email protected]'; '[email protected]'; '[email protected]

Subject: RE: $177.45 Order

Ron,

I am pleading with you to make this right! $177.45 is a lot of money to me. I placed an order in good faith and then canceled the order after a couple of weeks because Aquacon was unable to fill the order. I was told my account would be credited but it never was. I have sent several emails as you can see below and you have never responded to me. As I said below I would be more than happy to put the $177.45 toward product to help minimize any bookkeeping issues.

I would really appreciate it if you contacted me via phone or email. I have emailed this message to all of the contacts on your web page in hope that you or someone from Aquacon will respond.

Regards,

Mike

-----Message-----

Sent: Monday, August 29, 2005 1:09 PM

To: [email protected]

Subject: FW: Old Order No Credit

Ron,

To date this issue has still not been resolved. I placed and paid for the order listed below and NEVER received a thing! I have attempted to resolve this on several occasions and have received no help from you what so ever. I am currently looking for a small Assai and Clown trigger. I would be happy to put my $177.45 credit towards these items and get this behind us.

Please email me or call me to get this behind us.

Regards,

Mike

-----Message-----

Sent: Monday, April 04, 2005 3:14 PM

To: '[email protected]'

Subject: Old Order No Credit

Ron,

I placed an order in July 2004 and never received the order. I was told on several occasions my account would be credited but it never was. After several months and still no refund, I made several phone calls and spoke with Francis. At the request of Francis I faxed him the message below. I was told this would be taken care of but still nothing has happened. I've allowed your company to string me along for way too long now. I am no longer interested in purchasing the items listed below and am requesting you refund the $177.45 to my account by end of day tomorrow 4-5-05.

Regards,

Mike

FAX Sent 2-23-05

Francis,

I placed an order July 2004 for some linkia stars and a couple of other critters. After waiting a couple of weeks and the order still not shipping, I canceled the order. I used my Visa check card and this is the information that hit my register: Withdrawal @ATM0001CS AQUACON FORT LAUDERA FL $177.45. I called a couple of times and was told the amount would be credited. Nothing has happened yet.

Please either credit to my account or use the funds to fill the

following order:

(2) Red Feather dusters $30

(1) Bright orange cluster feather duster $11.99

(5) Scarlet red hermit crabs $15

(1) Fire shrimp XLG $44.99

(1) Camel shrimp $7.49

(2) Alge eating spotted lettuce nudibranch $18

(1) Staghorn hermit crab $29.99

(1) Green brittle star $9.99

(2) Flame scallops $15

(1) Green abalone $18

The total for this order exceeds the credit so call me if this is the route you want to go and we will work out the details.

Please call me and let me know what we are going to do.

Regards,

Mike

Mike

Ione, California
U.S.A.