- Report: #1360877
Complaint Review: Archive.com - Provo Utah
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Author Confirmed
Why?
Archive.com
360 W 4800 N Provo, 84064 Utah, USA
Phone:
800-747-1550
Web:
archives.com
Categories:
Business Rating:
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Archive.com USA Vital Another Fraud From Ancestry.com Provo Utah
I needed a certified copy of my mother's death certificate. I placed the order 3/8/17. On 3/9/17, I have an email from archives.com advising I must print the form attached and make copy of my driver's license and mail both items to them. They could not process my order without those documents. I called explaining I can not print because I do not have a printer for my tablet. I was told again that my order could not be processed without them. I asked if I can cancel order and told I could. I sent cancellation email and they replied they could only refund part of my payment. They could not refund the $15 fee the Certificate Processing fee. This appears to be a scam as they were the ones telling me they could not process my order.
