- Report: #1001170
Complaint Review: archivefee.com - Internet
Reported By:
WandaS -
Olive Branch, Mississippi, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
archivefee.com
Internet, United States of America
Phone:
Web:
www.archivefee.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
archivefee.com I realized it was a rip-off after waiting about 7 min. for an Obituary report then nothing came up. Internet
I responded on-line to receive an obituary for my father. The indicated cost for the report was to be $1.00. After quite a few minutes involving many prompts from archivefee.com such as "continue for report" and "step 1", step 2" and on and on, I was directed to send my credit card information for the $1.00 charge.
After about 7 minutes, no report came up. I clicked on the Customer Service Live chat button. I told April that I filled in all the information they requested-even doing the credit card deal for $1. She said the original search was not accepted. She said I needed to re-enter the search information upon my first login. I did as she suggested and the same thing happened. No report came up. I realized then that this is a scam. I even went back to Customer Service and this time talked to Alex. Guess what?? They must be a computer because the exact same information came up, same wording, etc. Except this time Alex said, When purchasing your Public Records report you signed up for the $19.95 payment plan mentioned on our website. I did not sign up for anything else.
The end result of my experience with archivefee.com was a charge for $19.95 and then an additional charge for $1.00. The $1.00 charge was the only one I had agreed to. Alex said they would close my account, void and remove the remaining charges of $19.95. I checked my bank account online this morning and both charges are on there. I had the bank to close that account and send me a new debit card. Also, no report of any type was forthcoming, only the charges for what appears to me to be a rip-off. I will dispute the charges.
After about 7 minutes, no report came up. I clicked on the Customer Service Live chat button. I told April that I filled in all the information they requested-even doing the credit card deal for $1. She said the original search was not accepted. She said I needed to re-enter the search information upon my first login. I did as she suggested and the same thing happened. No report came up. I realized then that this is a scam. I even went back to Customer Service and this time talked to Alex. Guess what?? They must be a computer because the exact same information came up, same wording, etc. Except this time Alex said, When purchasing your Public Records report you signed up for the $19.95 payment plan mentioned on our website. I did not sign up for anything else.
The end result of my experience with archivefee.com was a charge for $19.95 and then an additional charge for $1.00. The $1.00 charge was the only one I had agreed to. Alex said they would close my account, void and remove the remaining charges of $19.95. I checked my bank account online this morning and both charges are on there. I had the bank to close that account and send me a new debit card. Also, no report of any type was forthcoming, only the charges for what appears to me to be a rip-off. I will dispute the charges.
1 Updates & Rebuttals
JoshCustomerService
Denver,Colorado,
USA
Customer Service Response
#2REBUTTAL Owner of company
Wed, January 23, 2013
Dear WandaS,
I apologize for any inconveniences you have encountered. Please email [email protected] and I can help get you a refund. Thank you.
Josh F.
Customer Service Manager
