- Report: #1258155
Complaint Review: Aristo E-Cigars - M corona California
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Author Not Confirmed
Why?
Aristo E-Cigars
401 S.Lincoln M corona, 92882 California, USA
Phone:
888.249.0668
Web:
ARISTOCigars.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Aristo E-Cigars Broke in 60 Days M corona California
I purchased an Aristo e-Cigar on 6/30/15, I paid for a 2 day delivery and the package was late.
I inquired on 7/2/15 and the company ignored the email
8/2 the e-cigar ($110 dollars in total) stopped working!
I emailed them on 8/2 expecting to get a replacement
I emailed them on 8/4 & 8/8 to this day no reply
This product is poorly made and the company does not stand behind the merchandise.
I would have been happy with a replacement or partial refund
2 Updates & Rebuttals
refunded
#2Author of original report
Thu, October 08, 2015
Aristo contacted me after this report and described an email filter problem.
I resent my emails from the date of the problem
Aristo kindly refunded me for the purchase of the product right away.
thank you for the customer support
Aristo Cigars
Corona ,California,
USA
Matter Resolved With Customer
#3UPDATE Employee
Wed, September 30, 2015
Due to email technical issues this customers emails were not recieved and thus no response was issued.
We do strongly suggest customers to call us at 888.249.0668 if any problem arises, which would give us a fair opportunity to respond before a customer takes actions such as this.
We always strive to show our customers we are there for them if any problems arise.
This matter was resolved with this customer. Product quality and our customers satifaction is very important for Aristo Cigars.
This to date, is the only public complaint ever filed and we are sorry to see a great customer go.
Best of luck.
