- Report: #1454934
Complaint Review: Arizona Public Service (APS) - Electric - AZ
Reported By:
DoTheRightThingForOnce -
Prescott, AZ, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Arizona Public Service (APS) - Electric
AZ, United States
Web:
aps.com
Categories:
Business Rating:
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Arizona Public Service (APS) - Electric Hold Large Deposit Refunds after Published Timeline AZ
APS's website states:
"When service is terminated, the deposit is applied to the final bill. If a credit remains after the final bill is paid in full, a refund check is mailed to the address provided when you notify us to Stop Service. (Checks are mailed within 25 business days after service is stopped.)
I stopped service on June 25. Today is August 3 and their representative told me I will not receive a check until possibly AUGUST 20... 25 days after final bill, not service stoppage as indicated. So they have until almost 2 months later to send it? Aside from the fact that this goes against what they have on their website, another delay tactic is that my "final bill" was generated a month after service was stopped -- well after my regular bill would have generated in July. SO, they extended the timeline of the final bill by a week and a half, AND they are not following their own published policy.
I have received closed statements and refunds from every other company within 3-4 weeks, tops. To be fair, the 25th business day would only have been a few days ago, but I have had issues with credits/payments not posting in the past so I wanted to check and see if it had actually been processed (it's about a $230 refund) I also asked the young man if he was sure of when it would be sent, because he gave me the timeline of 25 days after final bill, not business days.
Oh, I should also mentioned that when I canceled service, I called that week to ask about the deposit refund timeline (moving is expensive), and she told me 4 weeks. (!?)
Get your story straight ,APS, and practice good business ethics please!
So, fair warning to anyone dealing with APS: double check everything when you have their service; don't expect them to be fair or prompt when you leave.
