- Report: #278508
Complaint Review: Arrowhead Lexus - Peoria Arizona
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Arrowhead Lexus
9238 W Bell Peoria, 85382 Arizona, U.S.A.
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Arrowhead Lexus Not the customer service that I would expect from a semi luxury car dealership Peoria Arizona
I went in for a routinue oil change and had an approximately 600 dollar bill for a oil pan that had been crossthreaded and needed to be replaced. The thing is they are the only one's who have ever changed my oil. I wonder who stripped it?
They told me it is natural wearing out of the Lexus oil pan. They nor corporate have refunded me. Corporate reported that there have been no company recalls for oil pan problems. After three corporate calls the best Lexus managed was "sorry you feel that way".
I will not go to that service center or dealership again. I personally will never recommend them to anyone. I would also recommend to really research a dealership pre letting any females go alone. I feel that if my husband had initially gone in vs me I would not have had such a huge bill.
I hope that other women do not have to go through this but I have seen on other websites that I am not the only one.
I personally feel my treatment was so poor that I am going to sell my Lexus and never ever buy from them or their parent company toyota again. I have owned Toyotas or Lexus since I have been a teenager and I am now almost 40. They did not seem to me to care that they were loosing a long time
customer or family who has bought 3 lexus'.
In my opinion this is not the way a business should practice if it desires repeat business.
Caveat Emptor
Lexoner200710
Phoenix area, Arizona
U.S.A.
They told me it is natural wearing out of the Lexus oil pan. They nor corporate have refunded me. Corporate reported that there have been no company recalls for oil pan problems. After three corporate calls the best Lexus managed was "sorry you feel that way".
I will not go to that service center or dealership again. I personally will never recommend them to anyone. I would also recommend to really research a dealership pre letting any females go alone. I feel that if my husband had initially gone in vs me I would not have had such a huge bill.
I hope that other women do not have to go through this but I have seen on other websites that I am not the only one.
I personally feel my treatment was so poor that I am going to sell my Lexus and never ever buy from them or their parent company toyota again. I have owned Toyotas or Lexus since I have been a teenager and I am now almost 40. They did not seem to me to care that they were loosing a long time
customer or family who has bought 3 lexus'.
In my opinion this is not the way a business should practice if it desires repeat business.
Caveat Emptor
Lexoner200710
Phoenix area, Arizona
U.S.A.
1 Updates & Rebuttals
ujean78
United States of AmericaSame exact thing just happened to me
#2Consumer Comment
Thu, October 21, 2010
I just took my car (2006 Lexus IS 350) into Pohanka Lexus of Chantilly, Virginia (http://www.pohankalexuschantilly.com) this week and was told that my oil pan had to be replaced. They took me out to the service floor to see what happened and the tech said that the bolt was stripped and had to be replaced. The tech actually showed me the bolt spinning in place that HE broke! They basically said that it was due to over use! I've been doing routine oil maintenance with this same service center since I bought the car in 2006. The story the service rep first gave me was that someone in a past may have cross threaded the bolt or over tightened it. When I explained that I only took my car to their center for maintenance and oil changes he said, it was from over use! He changed his story from cross threading and over tightening to over use within 1min of talking. The funny thing was, he couldn't even look me in the eyes the whole time we were talking. It was incredibly obvious that he was feeding me lies. I actually tilted my head to try to look him in his eyes, but he didn't budge. He kept staring away from me as he talked. My question is, how can doing routine oil changes be considered over use! The service rep then quoted me a price of over $600 for the oil pan and labor. ~$300 for the pan and ~$300 for labor which is ridiculous. I know I could have taken it somewhere else and gotten the work done for a lot less, but I was basically stuck with them because the bolt was stripped and could not be replaced. I will never go back to this dealer for any service ever again and will never buy a Lexus or Toyota again! I filed a report on Lexus' website about this and whether there is/will be an oil pan recall. I'm not expecting one, but the more complaints we file the more likely others will not get screwed like us.
