- Report: #746287
Complaint Review: Artazza.com - New Canaan Connecticut
Reported By:
Disgruntled Artazza.com Customer -
Church Point, , Australia
Submitted:
Updated:
-
Author Not Confirmed
Why?
Artazza.com
24 East Avenue, #1297 New Canaan, Connecticut, United States of America
Phone:
203-644-0427
Web:
www.artazza.com
Categories:
Business Rating:
(0)
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Artazza.com Credit Card Rip Off! Debited hundreds of dollard from my credit card and did not supply goods. Refuses to refund New Canaan, Connecticut
Some weeks ago we ordered hundreds of dollars of cups and saucers from Artazza.com
We confirmed our shipping address, however Artazza sent our order to a completely different address.
The freighter couldn't deliver to the address Artazza used and the goods were returned to Artazza by the freighter.
We have provided proof that the order was addressed incorrectly and the goods were returned by the freighter but they flatly refuse to refund our money.
Artazza "customer service" have used every excuse not to refund our money - from claiming the problem was our fault to suggesting we are being dishonest.
They have said, and written, that they do not normally trust what their customers tell them and will automatically assume their customer is lying whenever they receive a complaint that an order was not received.
I guess I should have checked their business address before giving them my credit card details. A search of their business address shows it to be a USPS store!
We confirmed our shipping address, however Artazza sent our order to a completely different address.
The freighter couldn't deliver to the address Artazza used and the goods were returned to Artazza by the freighter.
We have provided proof that the order was addressed incorrectly and the goods were returned by the freighter but they flatly refuse to refund our money.
Artazza "customer service" have used every excuse not to refund our money - from claiming the problem was our fault to suggesting we are being dishonest.
They have said, and written, that they do not normally trust what their customers tell them and will automatically assume their customer is lying whenever they receive a complaint that an order was not received.
I guess I should have checked their business address before giving them my credit card details. A search of their business address shows it to be a USPS store!
