- Report: #1267539
Complaint Review: Arvixe - Internet
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Arvixe
Internet, USA
Web:
arvixe.com
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Arvixe Arvixe Hosting Services theft, lying about service, no support, holds companies hostage Internet
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11/12/2015 Arvixe webhosting used to be great until their aquisition by EIG (Endurance International Group). However if you go to Arvixe.com now, you will see that they have deleted the phone number (Unless you google it), and have an answering service answering the phone as opposed to someone who actually works there. their phone number is 888.927.8493. They also have deleted their forum which was LIT UP with complaints at the end of october.
I do website design and maintenance for a living. I have had MANY customeof thers come to me now that their service has declined since the end of september. I have lost a FORTUNE dealing with this mess. Word is that they have let go of a HUGE amount of their staff... in not all of them. They have held multiple companies that I do business with hostage for weeks on end... There is NO support. if your VPS goes down... It is DOWN.. you cannot get it back. you cannot even migrate your site away from them because you cannot get in. Nobody picks up the phone who has any education in server related operations. They have hired an outside secretary company to answer the lines. They simply relay messages which have went nowhere for weeks. Everything is a stall tactic. The BIG problem is that they are STILL TAKING PEOPLES MONEY. 11/12/15 Their front page still promises 99.9% uptime and 24-7 support. Both are flat out lies. (try to give them a call) I have had tickets in with them for multiple customers just trying to get their information off and abandon ships for weeks. These are people with families who depend on their e-commerce sites to be up and running. However they cannot even retrieve their information off m because there is nobody fixing anything there anymore. Any minor problem MAY be fixed... But if your vps is down, you can all but forget about salvaging it. A quick look at their twitter at /arvixesupport should show the fraud going on. EIGI Bought up this company about a year ago and since then they have completely destroyed this once reputable company. DO NOT HOST YOUR SITE HERE.
They have deleted their phone #(It used to be at the upper right hand side of the site). You have to google it. The forum is gone, they have false paid reviews everywhere... End of october their old online help chat script showed there wer 99 people waiting and 2 hours wait time.. Now it is even worse. They are just right in front of your face stealing. This company should without a doubt be facing a class action lawsuit due to what they have done to peoples entire livlihoods. I have screencaptures of all of these matters to prove.
