Gibson
Alabama,#2Consumer Comment
Wed, May 27, 2015
Arvixes so called QA department are nothing but a bunch of BS artists. They think they word is final. Arvixe servers go down every single hour per hour and they do nothing about it, except watch the problem get worse and worse. Go to complain to QA this is what you get for a response :
"We will not be moving your site for no reason any longer. We have migrated your site on more than a few occassions when the server itself showed no issues that would prohibit the sites from functioning properly. This is an aspect you would be hardpressed to find at other hosting companies, in regards to migrating your site / account. There is nothing wrong with the server you are on now, there is no load issue, and there is not a high CPU usage. "
give you a link, and cancel the account as this is a direct violation of our Terms of Service and will no longer be tolerated regardless of the venue used to contact us.
Chris Worley
Quality Assurance
Insulting threats, which Chris we hope you can explain it to the Calfornia Attorny Generals office.
10 minutes later :
"I see that QA department have already rejected the transfer of your account for a 6th time, I can not over ride that decision. I have alerted server management to the issues that are ongoing and they have taken some measures to resolve.
there's a DDOS going on with the shared IP of the server causing HTTPD service to flap"
Arvand Sabetian
Calabasas,#3REBUTTAL Owner of company
Tue, March 20, 2012
Hello,
I am quite sorry to hear of your issues and frankly shocked to see it as the owner of Arvixe. I have spent over an hour trying to identify your account through outstanding tickets as well as your name. I have not been able to identify an account. We have also not had a server wide outage across any of our servers during the time during the time you posted this complaint.
I am further shocked to see this as we've invested tens of thousands of dollars a month in more staffing to decrease the wait time on even the emails that are sent in. At this point, I our ticketing system sits almost empty with tickets being responded to almost instantly. We have done this because we understand that our growth is as a result of quality support and wish to continue to provide the services our customers have come to know us for.
I have checked our QA managers, and they have not received anything in regards to this case at qa .at. arvixe.com either. However, ***please*** contact us at qa .at. arvixe.com so we can properly resolve your issues. As the issue you are outlining is not a server wide issue, we do need to hear about your issues to help you.