- Report: #1319620
Complaint Review: ASAP American Standard Auto Protection - Wilmington Delaware
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Author Not Confirmed
Why?
ASAP American Standard Auto Protection
300 Delaware Ave Wilmington, 19801 Delaware, USA
Phone:
1 (800) 644-2450
Web:
https://www.asapwarranty.com/contact-us.html
Categories:
Business Rating:
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ASAP American Standard Auto Protection Bate and Switch Wilmington Delaware
I own a 2009 BMW 650 with now 67,863 miles on the car. When I purchased an extended warranty from ASAP I estimated and told the Customer service rep that I was estimating that the car had 64,000 miles on it. The customer service representative accepted my numbers and told me everything was in order. That I simply needed to wait 30 days before a claim could be made.
About 6 weeks later I noticed a problem with my car. I had waited the required 30 days so I took the car to an auto dealership to have the car diagnosed. The Auto shop forward the information to ASAP. I called the company to make a claim. They asked for the cars complete service records. Later they asked for the buyers' contract, title and the cars registration. I asked was this a normal procedure. I was told no but they had the right to ask for the documents per the contract agreement.
So I sent the information. The next day they informed me that they would not honor the service contract because the miles I gave them were 800 miles different from the actual millage on the car when I bought the service contract. She continued by saying they were canceling the contract and would refund my money paid per the contracted agreement.
When I explained to the Service rep that I had given estimate mileage and that I had shared with the initial customer service rep that I was giving them and estimate the rep did not share I needed the exact mileage. In fact he said it was not a problem. When I tried to contact the District office I was told the supervisors would not speak to me because I shared I would seek a legal remedy if the contract was not fulfilled. I was told have my attorney contact their attorney.
This company looks for any item in your contract to be able to cancel the agreement if they feel your car will be costly to repair.
1 Updates & Rebuttals
CLASS ACTION LAWSUIT AGAINST ASAP WARRANTY
SAN FRANCISCO,California,
USA
Did you get your money back?
#2Consumer Comment
Wed, October 18, 2017
A class action lawsuit is underway against American Standard Auto Protection out of Wilmington Delaware. If you or anyone you know have been a victim of this company please send an email to the following GMail address: ASAP.WARRANTY.LAWSUIT.2017 (I intentionally left out the @ gmail .com part because some websites sensor the use of actual email addresses in full form. Just add them together and your email will go through) Please include *Basic* information such as your name and number and you will be contacted later by a lawyer with further instructions on how to be included in the class action lawsuit. If you feel the need to include details in your email, please leave out any personal information such as account numbers, credit card numbers, social security numbers, etc.
