- Report: #703518
Complaint Review: AscendTech Inc. - Willoughby Ohio
Reported By:
LittleAlex -
Daily City, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
AscendTech Inc.
4772 East 355th. St. Willoughby, 44094 Ohio, United States of America
Phone:
(866) 340-0111
Web:
www.ascendtech.us
Categories:
Business Rating:
(0)
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AscendTech, Inc. Cleveland Computer Repair - pre-broken computer - Willoughby , Ohio
I was shipped a computer that had obviously failed final test. They charge shipping and re-stocking fees to return it.
2 Updates & Rebuttals
LittleAlex
United States of AmericaFor a "new" "retail" purchase? Really?
#2Author of original report
Wed, March 16, 2011
* How did it "obviously" fail final testing before shipout?
>> OK, I'll admit that missing pieces and a red sticker are not "obvious". Sorry.
* Exactly what went wrong with the computer? (Be as specific as possible, please.)
>> I have been unable to power it up.
* Was the damage covered by warranty? (Hardware is typically the only thing covered; software usually isn't covered.)
>> Manufacturer states that warranty registration was already filed (by someone else).
* Most companies charge S&H if it has to be shipped back for repair. It's not a ripoff so much as it is an industry standard.
>> For new retail merchandise? I should not be paying a nickle more until it works the 1st time.
BrianAPaone
Knoxville,Tennessee,
United States of America
Details, please.
#3Consumer Suggestion
Mon, March 07, 2011
* How did it "obviously" fail final testing before shipout?
* Exactly what went wrong with the computer? (Be as specific as possible, please.)
* Was the damage covered by warranty? (Hardware is typically the only thing covered; software usually isn't covered.)
* Most companies charge S&H if it has to be shipped back for repair. It's not a ripoff so much as it is an industry standard.
