Ascenthq
Englewood,#2REBUTTAL Owner of company
Thu, January 24, 2008
We always apologize for any frustration a Borrower may have when attempting to secure a Mortgage through Ascent Home Loans. It's our goal for all Borrowers to have a positive experience. We employ one of the industries largest support staffs to facilitate this exceptional service goal. As you can imagine it's very expensive to employ this type of support staff, but we believe it's essential to creating a good experience. Many companies avoid this expense in order to remain more profitable. We never felt that was an acceptable option. The most difficult obstacle in achieving this goal with every Borrower is our industry it's self. It's an ever changing environment, and loan guidelines change on almost a weekly basis. With the large number of defaults in our market, guidelines have become more restrictive. It's these restrictions that have effected this Borrower in this case. We will not disclose personal infomation about this Borrower, but simply say.... The Borrower's situation changed during the Loan Process. When Credit Scores, and income, change during the course of Underwriting a Loan Application, additional documentation will be required to support those changes. If that documentation does not satisfy the requirements than the Loan will be denied. We can't control changes that may occur due to decisions made by a Borrower. Additionally Loan Programs can change and a Borrower who previously qualified will suddenly become ineligible for the program they had previously qualified for. This is also out of our control. The best we can do is adapt to the changes and continue forward with another option that accomplishes the same goals. We are a Correspondent Bank and must adhere to ver strict guidelines concerning the handling of private information. We are audited frequently and must past these inspections without infractions. We always do pass, and we take Identity Theft VERY SERIOUSLY. At no point do, or have we ever, allowed any private information to be utilized for anything but the application, processing, and closing of a Mortgage Loan. I won't say anything derogatory about any Borrower. I can tell you the facts are not being represented in the manner in which they occurred. With that said, we do apologize as we have clearly fallen short of our goal to provide a positive experience with this Borrower.
Much Better Then You
Plantation,#3REBUTTAL Individual responds
Sat, September 08, 2007
This man is in serious need of help and is not about mortgage finance. He feels that by using a name (not his) he can hide and make false and slanderous accusations. In this instance he makes no mention of his lack of respect for people and rude conduct towards a lady. Quite frankly, the truth always wins and more important god forgives us all.