- Report: #538294
Complaint Review: Ascentive - ActiveSpeed - philadelphia Pennsylvania
Reported By:
burnsclarkkent -
Manchester, Other, United Kingdom
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ascentive - ActiveSpeed
201 Spring Gardens.steb 400. philadelphia, 19123 Pennsylvania, United States of America
Phone:
Web:
www.ascentive.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ascentive - ActiveSpeed Cancelled active speed years ago,they have sent me a automatic renewal email,stating $29.95 will automatically taken out of my credit card.I do not want active speed,because it did not speed up anything, Internet
Had active speed years ago,was no use to me,cancelled subscription.Received email stating my subscription would be renewed automatically.Do not want this at all,also the same applies to scan and sweep
1 Updates & Rebuttals
Chris Gordon
Philadelphia,Pennsylvania,
United States of America
Ascentive's Response
#2UPDATE Employee
Sat, December 19, 2009
Hello, this is Chris Gordon, Email Marketing Manager at Ascentive. During the weekend of Dec 11th to Dec 13th, a subscription auto-renewal email was accidentally sent to everyone in the Ascentive email database. This database includes both current and former customers. The email was only meant for a small number of our current subscription users. Since you previously canceled your subscription you are not part of this automatic renewal program. We offer our apologies for the error and you will receive no further emails from us in the future.
