- Report: #155234
Complaint Review: Ashley Furniture - Glendale Arizona
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Ashley Furniture
6910 W. Bell Rd Glendale, 85308 Arizona, U.S.A.
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Ashley Furniture delay in delivery, never returns phone calls RIPOFF Glendale Arizona
I purchased $16,000 worth of furniture which took over 10 weeks to be delivered after I called and complained every day. The contract states approximately 4-6 weeks for delivery. Nothing is approximate about 10 weeks.
To top it all off, I still did not receive all of my furniture. To date, it has been over 12 weeks since I gave them $16,000 in cash and I am still waiting for 2 more pieces. These two pieces were holding up delivery so I made them split the order so they would deliver the pieces that were already in the warehouse. They didn't want to do this but I persisted. Probably because the extra delivery would cost them $60. Once they got my money, they stopped caring.
I couldn't even get my salesperson to call me back. I reached him one time and he put me on hold and gave the phone to one of the reps at the counter.
I never received any phone calls to inform me of any delays in delivery. I still today do not know when the rest of my furniture will show up. When I call the store, the individual I speak to always tells me that they will put a note in the computer for someone to call me. I have even spoken to the store manager and was told the same things but nobody ever calls.
When the delivery truck arrived, it spilled oil all over my driveway and I am in the process of trying to get them to come out and clean it up. The delivery drivers also left the empty boxes right in my front yard. What a nightmare! I should have searched for this website a long time ago.
I searched on the BBB and found similar complaints like mine. I got in touch with Aimee Crawford who is supposed to be the owner's assistant. She can be reached at 623 209-2700. I must say that she is the only person to call me back.
If any person out there is contemplating buying furniture from Ashley, I would not suggest it. But if you must, ask them these questions:
1. How long for delivery?
2. Over the past few months, what has been the average delivery time?
3. What are the customer service, store manager, and warehouse phone numbers?
Dave
Phoenix, Arizona
U.S.A.
To top it all off, I still did not receive all of my furniture. To date, it has been over 12 weeks since I gave them $16,000 in cash and I am still waiting for 2 more pieces. These two pieces were holding up delivery so I made them split the order so they would deliver the pieces that were already in the warehouse. They didn't want to do this but I persisted. Probably because the extra delivery would cost them $60. Once they got my money, they stopped caring.
I couldn't even get my salesperson to call me back. I reached him one time and he put me on hold and gave the phone to one of the reps at the counter.
I never received any phone calls to inform me of any delays in delivery. I still today do not know when the rest of my furniture will show up. When I call the store, the individual I speak to always tells me that they will put a note in the computer for someone to call me. I have even spoken to the store manager and was told the same things but nobody ever calls.
When the delivery truck arrived, it spilled oil all over my driveway and I am in the process of trying to get them to come out and clean it up. The delivery drivers also left the empty boxes right in my front yard. What a nightmare! I should have searched for this website a long time ago.
I searched on the BBB and found similar complaints like mine. I got in touch with Aimee Crawford who is supposed to be the owner's assistant. She can be reached at 623 209-2700. I must say that she is the only person to call me back.
If any person out there is contemplating buying furniture from Ashley, I would not suggest it. But if you must, ask them these questions:
1. How long for delivery?
2. Over the past few months, what has been the average delivery time?
3. What are the customer service, store manager, and warehouse phone numbers?
Dave
Phoenix, Arizona
U.S.A.
