- Report: #641073
Complaint Review: Asknet-Shops.com - Internet
Reported By:
Botterills -
Pickering, Nationwide, United Kingdom
Submitted:
Updated:
-
Author Not Confirmed
Why?
Asknet-Shops.com
Internet, United States of America
Phone:
Web:
http://www.asknet.com/shops/
Categories:
Business Rating:
(0)
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Asknet-Shops.com Unauthorised Debit Card withdrawals Internet
A couple of years ago we purchased Panda Internet Security, and our bank account was debited by Asknet-Shops.com
The following year, even though we had unistalled Panda (causing problems) and purchased an alternative (Kaspersky) and had made no further order for a Panda update, Asknet-Shops.com continued to debit our account without authorisation.
We reported this to our bank, and they refunded the unauthorised payment, and replaced our debit card, cancelling the original one.
1 Updates & Rebuttals
AsknetRep
San Francisco,California,
USA
asknet payment department willing to help
#2UPDATE Employee
Thu, September 23, 2010
The company asknet is a service provider which is responsible for the online purchasing process for several software producers.
You may therefore find "asknet shops" listed on your credit card bill, even though you have purchased software in a store with a different name.
Therefore, we would like to ask you to check whether you have recently ordered software.
If you still have any questions on the charge, or if you have not recently purchased any software, please contact our customer service professionals, we will be happy to assist you on clarifying this issue.
You can contact us at:
Please note that our customer service department will never ask you for your full credit card number, for security reasons but we will need the following information:
the exact amount
the debit date
your name
the email address you generally use for online orders
Alternatively you can reach our payment department by phone:
Mo - Fr from 9 am to 6 pm CET: Europe: Tel. + 49 (0) 721 96458 6492, Fax: + 49 (0) 721 96458 8003
US / North America: Tel.: 415-449-5700, or 1-877-873-1459
Mo - Fr 6.00 a.m. PST - 6.00 p.m. PST
If your credit card was charged twice but you placed only one order, please provide the following information:
your customer number
your order number
the exact amount the date of the debit
the email address you generally use for online orders
