- Report: #1082710
Complaint Review: assurance wireless phone - Select State/Province
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assurance wireless phone
www.assurancewireless.com Select State/Province, USA
Phone:
18888984888
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assurance wireless phone virgin mobil sent me replacement phone registered someone else can't get my name 3-5 days. mattoon, Illinois
I called assurance wireless for a replacement phone. My phone was lost. They sent me a phone that had been used and it was bad ,did not work very well. It finally quit
.I called for another replacement. I got it in about 3 days.
I charged it over night and discovered it did not have a battery with it. I took the battery out of the bad phone and put it in the new phone.
I called to get it activated and they said that I could not activate it because it was activated in soomeones name.
They said it would take 3-5 days to fix the problem.
I have been without my phone for almost 2 weeks.
When asked why they sent me a phone without a battery and in someone elses name they could not answer.
This is now sunday afternoon. I was on the phone for about 2 hours today and I have to wait for another 3-5 days for them to fix the problem again.
1 Updates & Rebuttals
Jack
Warren,New Jersey,
Assurance Wireless Apology
#2UPDATE Employee
Tue, September 17, 2013
Hello:
Please let me apologize for the difficutly you have experienced. If you would like to send an email to [email protected] with a summary of the issue and a way to reach you, I would be happy to have someone look into the matter and contact you.
Thank you.
