- Report: #1331269
Complaint Review: ASSURANCE WIRELESS -
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ASSURANCE WIRELESS
USA
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ASSURANCE WIRELESS Assurance uses illegal ways to threaten , harass- cut off service w/o informing disab. senior citizen- leaves her w/no way to call 4 help.. Philippines Nationwide
On August 30, 2016, I called to ask how much mb's/gb's I had left to use. I wanted to add $'s if empty. Agent wanted to know why. I re-informed why. Agent then said,"I know! You want credit!" He wasn't making sense, I told him so and said I am calling another. By the time I dialed 6-1-1 for another agent, the welcome message said that my # was not recognized as an assurance # and to please call C.S. I called C.S. and got same message. I had no way to call anyone, my line was dead. I found out by calling on a friends phone that this person later handed in a disconnection notice for me.
Over the next two days, a supervisor listened to tape of Aug.30th, 10:47am call and found me saying NOTHING about moving my service. For 5 days I had no way to call out, I am disabled, on 14 scripts one of which is very dangerous and I needed to call dr if any problems came up. Finally, 5 days later, another a*s. supervisor helped me to find out what number my phone was registered under so that everything could be made right. ( when the 'crazy' person disconnected my phone, my reg. # was sent back to the phone # pool and another # was assigned to my phone as an unassigned #).
Also, disconnecting my line caused my lifeline to be cancelled and a new undisclosed # was requesting approval. Over the next 5 weeks I had: Two tech supers work on my line, talked to 12-15 C.S. supervisors (I got their names and emp. #'s.) who contradicted the super before them, said that they found no notes to validate the tech work and was told that they weren't going to help me because 'I' had disconnected my phone and the shut off date was the 23rd of Sept.
I called local news show, an attorney, California Lifeline and finally the C.P.U.C. who, after 5 weeks in hell, my having to walk to an 83yr neighbor 3 houses away and him walking down to me to answer a call from any of the above. The C.P.U.C. finally set things right. All of this because an Assurance C.S. agent had a tantrum, disconnected my phone which is a federal offense when done to senior or disabled. Then Assurance supervisors tried to keep incident quiet. Do Not Get a*s. Universal Lifeline phone. I was left traumatized and I don't want anyone else to go through that. Note: Sprint is parent corp. to assurance.
