- Report: #1085214
Complaint Review: Assurant Solutions - Atlanta Georgia
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Assurant Solutions
260 Interstate North Circle, SE Atlanta, Georgia, USA
Phone:
7707632740
Web:
www.assurantsolutions.com
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Assurant Solutions WILL NOT BACK UP EXTENDED WAARRNITIES Atlanta Georgia
I have had an extended service plan on my washer and dryer since they were new. The warranty is through Assurant Solutions. I renewed the warranty June of 2013. Both washer and dryer developed problems and I called Assurant Solutions (888 481 4849) July 24th 2013 and scheduled an appointment.
A&E is the service provider and the first appointment was scheduled two weeks out on August 1st 2013 between 12pm - 5pm. No one called or showed up so I called A&E and I was told that the tech had a car wreck and was not going to show up and that it would be two more weeks before another tech would be available. I was never called and informed. I had to call.
The Scheduled date was August 19th 2013. On the 19th A&E Service Tech Butch. Butch told me he would have to order parts and that it would be two weeks before he could return. He scheduled an appointment for August 9th 2013.
On August 9th, A@E Tech Butch returned and replaced the parts and told me that everything worked. I checked both washer and dryer before he left and found that both washer and dryer still did not work. I told the tech that he needed to check the washer and dryer again because they still did not work. So he came back in and after checking out the washer and dryer said he would have to order additional parts and would return on September 16th.
On the 16th I called Assurant Solutions and they advised me that a tech would be on site between 8am and 1pm. At 1pm I called A&E and they said they had no appointments scheduled at all. I Called Assurant Solutions and told them what had happened and the put me on hold while they checked with A&E. I was told that there was a tech is scheduled for today and since he has not arrived that I would have to call A&E myself and see. I called A&E tech Butch on his cell phone and he told me that he was not scheduled for today but on September 26th. I was never told that and that's where I stand now. When I called A&E back they stated their system was down and they had no way to help me.
I would like my washer and dryer Replaced. The Tech has caused more damage and now they do no work at all. I request reimbursement for the cost of having to pay a cleaners to wash my clothes. After the washer and dryer is replaced or properly repaired, I want reimbursement for 1/2 the cost of the warranty from Assurant Solutions
1 Updates & Rebuttals
Steve
Chattanooga,Tennessee,
Somewhere a village is missing it's i****
#2Author of original report
Thu, June 19, 2014
To OMG
Enjoyed your essay and your ability to conjure up factious wild ideas. After I read your excrement. I was curious who you are. So I used several resources I have at my disposal and found out who you are and who you work for. (Whoops) Gotach you this time.
You are an employee for insurance companies who under writes consumer warranties. I must say you are a very good writer and they hire you to defend their interest and reputation.
When you get to work tomorrow, look up my case. There you will find that after months of frustration and my persistence, they decided to settle my claim. I purchased an extended warranty when I purchased the appliances seven years ago and I simply held them liable for what they promise to do.
They reimburse me for having to pay for my cleaning. Also they reimburse me for all payments I made for the past seven years. This reimbursement allowed me to purchase a new washer and dryer.
So back to you. I appreciate your attempt to protect your job. I also noticed several reply’s on this site that are almost similar in content. It appears that you have created a template and just cut and paste to fit.
I really think you should write a book someday. Make sure it’s a fictional book because you are not good at gathering true facts. I’ll be waiting for it to be published. I’ll also buy a copy. Oh by the way, will it come with a warranty?
