- Report: #1045549
Complaint Review: Astoria Federal Savings - Internet New York
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Author Confirmed
Why?
Astoria Federal Savings
Internet, New York, United States of America
Phone:
Web:
www.astoriafederal.com
Categories:
Business Rating:
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Astoria Federal Savings Delays recording payments then issues late fees Internet, New York
I have a 7 year old mortgage with Astoria Federal. I have a grace period o 15 days after the first to make my monthly payments.
I always mail the payment a week to ten days before the end of the grace period. I mail the payment using the coupon and the envelope they provide to an address that the US postal service assures me would be reached in no more than 2 to 3 days. In spite of this, my payments are often recorded as late and I am charged a late fee.
When I call to complain I am told by the "loan advisor" that they can only remove one late charge a year. Some of them actually admit that payments made are often delayed before they are recorded and customers constantly call about it.
I believe what they are doing is delaying the receipt of the payment, to collect additional interest on the loan and a nice fat late fee.
I always mail the payment a week to ten days before the end of the grace period. I mail the payment using the coupon and the envelope they provide to an address that the US postal service assures me would be reached in no more than 2 to 3 days. In spite of this, my payments are often recorded as late and I am charged a late fee.
When I call to complain I am told by the "loan advisor" that they can only remove one late charge a year. Some of them actually admit that payments made are often delayed before they are recorded and customers constantly call about it.
I believe what they are doing is delaying the receipt of the payment, to collect additional interest on the loan and a nice fat late fee.
