Steve
Lehigh Acres,#2Author of original report
Tue, August 17, 2010
Asurion has made things right, I went on their website and filed a complaint. Within 24 hours someone from their CEO's office contacted me with a resolution. Since my DROPD was no longer in stock they offered me a better phone which I received the NEXT DAY. Not only did I get the phone, but included all the extra trimmings, case, car charger and head set.
KUDOS to Asurion. I would recommend their service to anyone!