- Report: #930500
Complaint Review: Asurion - Internet
Reported By:
JackJimerson -
Asheville, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Asurion
Internet, United States of America
Phone:
Web:
www.phoneclaim.com
Categories:
Business Rating:
(0)
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Asurion AT&T equipment isnurance is a total ripoff. Internet
I renewed my contract with AT&T, and bought an iPhone 3GS for $1.00. I have kept equipment insurance for many years, and when the phone got wet, I filed a claim. After forcing me to go through downloading web forms, getting them notarized, and then forcing me to call customer service, I was told that the deductible was $200.00!!!!! (Actually $199.00) That is more than the phone is worth! It is yesterday's technology, and I just got it because it was $1. The deductible on my car is not much more than this!
This is an absolute ripoff, and I am dropping this insurance immediately. I looked on ebay, and new iPhone 3's are less than they want me to pay as a "deductible"! New and in the box.
Folks, don't do it, and if you are in an AT&T store, and see someone starting to buy this damnable "equipment insurance", tell them loudly not to do it!
This is an absolute ripoff, and I am dropping this insurance immediately. I looked on ebay, and new iPhone 3's are less than they want me to pay as a "deductible"! New and in the box.
Folks, don't do it, and if you are in an AT&T store, and see someone starting to buy this damnable "equipment insurance", tell them loudly not to do it!
3 Updates & Rebuttals
Beau
Arizona,USA
Because...
#2Consumer Comment
Wed, August 22, 2012
I'm beating up on the OP because they are filing a grievance against a company for their inability to thoroughly read through the contract they signed up for and act as if it's a surprise that they have to pay a $200 deductible to replace a phone that retails for $375... ;-)
It's not Asurion's fault the customer did a 'sign and drive' with their contract and didn't understand the terms.
The Outlaw Josey Wales
Golden Meadow,United States of America
Beau
United States of AmericaCan haz reading skillz?
#4Consumer Comment
Tue, August 21, 2012
When you sign up for Asurion, it clearly states that when replacing a smartphone, no matter what the "subsidized" cost may be, it will be a $200 deductible to replace a smartphone (other types of phones are cheaper based on it's capabilities).
A new iPhone 3GS, bought from Apple or AT&T, w/o a contract, is more than $200, in fact, it's $375 based on their "no-commitment" pricing.
You can certainly find a better deal elsewhere, but Asurion is EXTREMELY helpful if you break your brand new wiz-bang smartphone within a few months of it's release to the market, because then, it would likely cost $700+ to replace it at full retail value.
