- Report: #1163837
Complaint Review: Asurion - Internet
Reported By:
Ayrban Parker -
newport news, Virginia,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Asurion
Internet, USA
Web:
asurion.com
Categories:
Business Rating:
(0)
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Asurion Verizon insurance claims Paid for Problems Newport News Virginia
My wife and i brought cell phones from Verizon. My wife's cell phone was not charging at all after a few days so we took it back to the store and called asurion insurance company. They sent her a refurbish phone the Samsung Galaxy 3 with the same problems she had reset this phone several time, We paid the 100.00 for the claim and the problem still happens. In lite of what was happening my wife continues to be polite until yeaterday when the Asurion Customer serivce represenative hung up on her when she requested to speak with her manager , then had the nerve to have a non professional supervisor,. What service are you paying for when you can't get a good service for you money. Asurion is a JOKE if the problem is the phone just give the customer what they neednot a hard time with you sending them a refurbished phone which translate to a broken or unwanted manufactured phone with limited capabilites. I would not suggest anyone would use this company.
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
Refurbished...
#2General Comment
Mon, July 21, 2014
Unfortunatly they will ALWAYS send you a refurbished phone. There is only one company that I have seen that gives you a NEW phone when your old one breaks, and that RadioShack. THEY give you a new phone instead of a refurbished one.
