ATC
Gallatin,#2UPDATE Employee
Fri, July 06, 2012
Again we are more than happy to try and help you if you are still having problems, but our company procedures and policies must be followed. I really do understand your frustration and troubles, but a personal online attacks on all independently owned ATC branch academies is not needed or justified; it is obvious you are just out to attack all branches, independent owners or union masters for a personal vendetta to give us Hell as you wrote on many online sites months ago.
If you sign a contract with any company (cell phone, lease, car, cable) it is a contract. The martial art classroom and billing office have to be run different and rules, policies and procedures are important to keep structure at any company. Even though we love to teach, a school owner has to separate business from teaching to operate a professional successful business. Electricity and rent are not free and we also need to feed our families. You signed a contract and it says contract so it is treated as a contract. If you did not want a contract you did not need to sign it. Nobody lied or forced anyone to sign the paperwork plus everyone has a 5 day cooling off period and we offer cancellation options.
We are not perfect and are always trying to improve our schools. We believe in being fair to all students and having everyone following the same rules is important, even if a parent has overbooked a students events, finds it inconvenient to attend, doesn't agree with our policies or a student has lost interest in classes.
When a student is late or they dont pay, we send several letters and if needed after 90 days, we forward the paperwork to a collection agency. We always prefer to handle everything in house as saves time and headaches. Again, this is all explained in full detail on all student membership paperwork.
Please email us and we will try our best to work with you and contact the Corona owner. Thank you
Steve
USA#3Consumer Comment
Thu, March 22, 2012
Listen - your son may be 7, but you are an adult, and should have known their policies. If you did not agree with them, and knew your 7 year old may want to quit at the drop of a hat, then you should not have signed him up.
Frankly, what I would have done is explained to the kid that he could quit, but only after the three month period, because those are the rules. But it would seem that you have passed your entitlement-driven, instant gratification world view on to your son. I think the advice to make him get his black belt first was good advice indeed. I Assume you are the mother; what does his father think about all of this?
ATC
Gallatin,#4Consumer Comment
Thu, March 22, 2012