Anonymous
Lake Worth,#2Author of original report
Tue, June 18, 2013
Agreed you are able to read the contract. The problem is I DID read every inch of the contract, I am in the legal field. My contract said in no uncertain terms I was covered for a replacement of the hot water tank. Yet I was told I had to pay for a water heater.
For items covered:
My contract says WATER HEATER; Electric only, which mine is; and Electrical components, temperature and pressure relief valve, thermostate, heating element, reset overload control, tank ruptures with extended plumbing only except NOT COVERED, IN SHORT TERMS THOSE WITH SOLAR COMPONENTS, SEDIMENT AND MINERAL BUILD UP, HOLDING OR STORAGE TANKS, MINERAL DEPOSITS DIP TUBES, LOCKAGE IN LINES, DRAINING OF HOT WATER TANKS, TIME CLOCKS, DRAIN PANS, GATE VALVES , RUPTURES, MODIFICATIONS, NOISE, REMOVAL OF CABINETS; LABOR TO INSTALL TANK, ATTIC INSTALLATION OR CUSTOMER ABUSE.
The water heater met all the requirements of every word in the contract. When I asked the plumber that came to the house why I was going to be charged he said I don't know you will have to call the office. When I called the office the man changed his story three times. Once he said it was not covered because it was not ruptured. I told him he better read his contracts.
Then he said it was not covered because it was ruptured. I then told him it was not ruptured and therefore the contract was applicable to my situation. It was not abused, looked brand new, much better than the cheap one it was replaced with AFTER THREATENING A LAWSUIT, and your plumber is the one that said it needed to be replaced I was very happy with the Sears heater that I had.
I am so right in this situation you should check out who you have working for you, because I know so many people that cancelled with your company because of this man. As I said to the people out there if your looking for minor repairs your fine, don't look for anything else.
Kimberly G
Boynton Beach,#3REBUTTAL Owner of company
Tue, June 18, 2013
CUSTOMER'S RECEIVE THERE RENEWAL SERVICE CONTRACTS 6 TO 8 WEEKS PRIOR TO RENEWAL. THEY HAVE MINIMUM 6 WEEKS TO READ THE CONTRACT AND DECIDE IF THEY WOULD LIKE TO RENEW SERVICES WITH THE CURRENT TERMS AND CONDITIONS OR NOT. THERE IS NO HIGH PRESSURE SALES. ATLAS SERVICES PERFORMED ACCORDING TO THE TERMS AND CONDITIONS OF THE SERVICE CONTRACT WHICH THE CUSTOMER AGREED TO. ATLAS SERVICES DID NOT WRONG.