Complaint Review: Atlas Survival Shelters Ripoff Report Verified Safe™ ..businesses you can trust. commitment to customer satisfaction. Quality and excellence has a new meaning when it comes to Atlas Survival shelters. - montebello California

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Atlas Survival Shelters for its full commitment to quality customer service.

Ripoff Reports discussions with Atlas Survival Shelters, LLC have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Atlas Survival Shelters, LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.



The information provided in this report below is based on comments made by Ron Hubbard during an onsite inspection held by a third-party verification company with no biases towards Atlas Survival Shelters.



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Atlas Survival Shelters provides private homeowners protection against natural disasters and apocalyptical disasters. The shelter is a new design that includes a decontamination room, escape tunnel and it galvanized for a longer life span. Because the shelters look like the interior of a home rather than a traditional bomb shelter, the company is differentiated in the market place. A customer can call Atlas directly and request a shelter for five to ten people. Many times they stock that kind of shelter desired and if not, they can custom build it.

Recently, the company has seen significant growth because of Mayan theories of the end of the world approaching on December 21, 2012. As a result, to improve internal processes with new business, the company has stated that more help would be beneficial in this season. The owner of the company, Ron Hubbard personally takes care of every client to ensure they receive the best customer service possible. Furthermore, Mr. Hubbard states that he directly oversees employees and feels that if he is happy, the customer will be happy. Once the shelter is sold, the company directs the client to hire an installation company. The subcontractors are individually paid contractors meaning the customer pays them directly. Atlas does require the installers are licensed and trained to do their job.

Up to this point, the company states that they have not had any complaints. If they did, the owner of the company would address them immediately if they were a mechanical issue. There have been times that the clients have not been fully satisfied with the shelter as a result of not following specific instructions from the customers. An example of this is once there was a customer who did not follow instructions and the batteries in the shelter went dead. The company replaced the batteries at no cost to the customer to ensure they were still receiving excellent customer service.



CUSTOMER CARE & COMPLAINT RESOLUTION – ATLAS SURVIVAL SHELTERS

Atlas Survival Shelters states that they do not have any complaints on Ripoff Report about their company, but comments have been made about a previous job years several years ago. The company has joined the Corporate Advocacy Business Remediation and Customer Satisfaction Program in hopes that they will have their back against competitors and past disgruntled employees looking to tear the company down with false reports. Atlas Survival Shelters, LLC principal, Mr. Ron Hubbard, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Hubbard feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Hubbard hopes to maintain Atlas Survival Shelters, LLC as a successful enterprise both now and for many years to come.

Another top executive of the company told us that Mr. Hubbard's personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. Atlas Survival Shelters, LLC 's mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Rip-off Report learned in the course of its investigation: typical customer feedback reads: Atlas Survival Shelters, LLC (and Mr. Hubbard) truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."



STATED IMPROVEMENTS FROM ATLAS SURVIVAL SHELTERS

Atlas Survival Shelters, LLCs installation team have expressed that they feel very confident doing their job. The project manager at Atlas Survival Shelters, LLC stated "I have seen Mr. Hubbard take personal interest in the system design and component selection for the customer. With his 30+ years of experience in designing, I know that he has the best design skills. It always gives me great pleasure to go back to the customer a year after the install and find that the system has exceeded power production expectations by 10 to 15 percent.

Atlas Survival Shelters, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: " Atlas Survival Shelters, LLC provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Ron Hubbard is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Rip-off Report was pleased to learn that Atlas Survival Shelters, LLCs past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

Atlas Survival Shelters, LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Atlas Survival Shelters, LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Mr. Hubbard and many of his past and current associates, Rip-off Report is convinced that Atlas Survival Shelters, LLC is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Atlas Survival Shelters meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program.

Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED