Complaint Review: ATRAF Moving And Storage - Passaic New Jersey

So after they finally answered the phones, I spoke to Val (the owner) of the company who said this was all a great shock to him. He offered $1000 in damages and said the checks would come (2 for $500 each) the following week and then a few weeks after that. Well, NEEDLESS to say, they never came. So figuring that the bastards were never going to make this situation right, I contacted the BBB (whom they ignored, and who in this case is completely impotent since ATRAF / A-Trans is not registered with them). After that failed, I contacted the Federal Motor Carrier Safety Administration...also impotent. They gave me some malarchy about the company not actually having a license to move things interstate. So seeing no other choice, I went back to the insurance company that represents them, Anthem Claim Management, LLC, who SURPRISE!! they are connected with, and who could not issue a check for the paltry $375 because it had to come directly from ATRAF / A-Trans. I just called Val today, and after LITERALLY 12 calls, he FINALLY picked up and told me that since I contacted other goverment agencies to go f**k myself. People, THIS is the type of company they are. They operate the way they do because there are no consiquences. Why do the right thing if you can't get in trouble? They have no scuples, no morals, and absolutely no knowledge of right or wrong. Please tell your friends and neighbors not to deal with this company. NOTHING GOOD will come from it.

Your problem is that you chose a scam mover and you probably didn't know to ask for Full Replacement Valuation. Instead you chose the standard valuation, which is $0.60 per pound. Moreover, this is not something you can sue for in court; movers have liability protection under the law and it's called the Carmack Amendment. They cannot be sued for anything over the amount of the valuation policy and if you got $0.60/pound valuation, and you want more, you are going to be SOL in court. The movers generally know this. At this point, there is nothing to arbitrate either. What they're saying in giving you $375 is (1) yes, we're responsible, and (2) that's all we're responsible for under the contract. Moving is not an inexpensive venture and choosing the cheapest quote often finds you with (1) a scam mover, and (2) paying more for your move in real dollars or destroyed household goods. People reading this should choose a mover they find in their phone book and not someone they found on the internet. Once they've found a mover - then it's time to research them on the internet. Best of luck to you....

number one: send a certified, returned reciept repquested. number two: send an itemized bill for every broken item, no matter how small. number three: tell them either compensate for the total or see you in court. This takes the emotions out of it. It says what happend........and how it can be fixed.........and if they choose not to fix this you will take them to court! See it isnt all that hard. Works for me~ and it has, worked for me btw!