- Report: #385143
Complaint Review: AT&T - United Comm Link - Voicemail Solutions - Carol Illinois
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AT&T - United Comm Link - Voicemail Solutions
PO Box 5001 Carol, Illinois, U.S.A.
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AT&T - United Comm Link - Voicemail Solutions ATT allowed bogus charges for voice mail on my phone bills Carol Stream Illinois
My recent ATT phone bill for two phone lines (regular and one I use only for internet access) showed "Enhanced Services Billing" for voice mail service on each line. The charge was $12.95 on each line. As I didn't request such service and use an answer machine I immediately called AT&T to complain.
They said that two different companies had signed me up and gave me two different companies to phone to correct the problem. When I called each so called "company" their rep said that I or someone had ordered the service for me via the internet. One company admitted that the name and the address of the service "requester", Katie Kennedy, even had a completely different address than mine. He said they must have "keyed" in my number by mistake.
Further, they said that they are unable to verify the service request with a phone call or an email confirmation. Obviously, AT&T doesn't verify anything either.
I have spent over an hour making three different phone calls (on hold for extensive periods of time with each) to cancel these orders.
I don't believe I ever had voice mail service which my bill says was ordered two weeks ago. Certainly no one sent me any instructions on how to use it.
I feel very vulnerable in that this happened so easily and what's to keep AT&T from allowing this to happen again. I might not have caught it except that I look closely at my phone bill each month. An elderly person might just pay it.
Dinah
Lindale, Texas
U.S.A.
They said that two different companies had signed me up and gave me two different companies to phone to correct the problem. When I called each so called "company" their rep said that I or someone had ordered the service for me via the internet. One company admitted that the name and the address of the service "requester", Katie Kennedy, even had a completely different address than mine. He said they must have "keyed" in my number by mistake.
Further, they said that they are unable to verify the service request with a phone call or an email confirmation. Obviously, AT&T doesn't verify anything either.
I have spent over an hour making three different phone calls (on hold for extensive periods of time with each) to cancel these orders.
I don't believe I ever had voice mail service which my bill says was ordered two weeks ago. Certainly no one sent me any instructions on how to use it.
I feel very vulnerable in that this happened so easily and what's to keep AT&T from allowing this to happen again. I might not have caught it except that I look closely at my phone bill each month. An elderly person might just pay it.
Dinah
Lindale, Texas
U.S.A.
1 Updates & Rebuttals
Spiral216
Appleton,Wisconsin,
U.S.A.
ERRONIOUS CHARGES ON ATT PHONE BILL
#2UPDATE Employee
Sun, November 02, 2008
While I understand your frustration these types of charges on the bill are not ATT charges and when you call us we cannot do anything about them. ATT by LAW must bill for other carriers..When these charges come in to use they are MASKED or we cannot see who just the chrg for 12.95.....we have to unmask the charges and then we are not allowed by LAW to offer you any of ATT products like long distance...These charges happen every day to many good honest folks...ATT does monitor these charges on a regular basis and will continue to work with the FCC to regulate these...But new charges could just keep coming..Good Luck and CALL THEM NOT ATT
