- Report: #16630
Complaint Review: AT&T Universal Card - Jacksonville Florida
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Author Not Confirmed
Why?
AT&T Universal Card
P.O. Box 44183 Jacksonville, 32231-4183 Florida, U.S.A.
Phone:
800-423-4343
Web:
N/A
Categories:
Business Rating:
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AT&T Universal Card harrassing phone calls the business that doesn't give a dam Jacksonville Florida
AT&T Universal Card used to call me at home at least once a week and try and get me to sign up for their credit card protection service. Every time I stated "No" and asked them to quit calling me. I asked them to put a "no call" notation in my account on their computer. I asked to speak to a supervisor but, one was never there (surprise!).
Now that I have canceled my AT&T cable TV service, the phone calls come, on average, once a day. (Today they called twice). Can you see the impact of one action on the other? They have called at 7:25 AM on a Saturday and they have called at 8:57 PM during the week.
I have complained to them and told them I consider this harrassment. I am now in the process of getting a different credit card (and maybe changing my phone number). Too bad I have to do this but, why should they listen to me? I'm nothing to them but an entry in their data bank.
Peggy
Oak Harbor, Washington
Now that I have canceled my AT&T cable TV service, the phone calls come, on average, once a day. (Today they called twice). Can you see the impact of one action on the other? They have called at 7:25 AM on a Saturday and they have called at 8:57 PM during the week.
I have complained to them and told them I consider this harrassment. I am now in the process of getting a different credit card (and maybe changing my phone number). Too bad I have to do this but, why should they listen to me? I'm nothing to them but an entry in their data bank.
Peggy
Oak Harbor, Washington
2 Updates & Rebuttals
Elaine
Encino,California,
Legal Recourse
#2Consumer Suggestion
Wed, March 20, 2002
It is against the law for a company to continue calling you after you have requested to be left alone. It is also against the law for them to call you after 9pm, and (I think) before 9am. If they won't leave you alone, or in this case since they have refused to acknowlegde your request to be left alone, your best recourse is to call your local Department of Consumer Affairs (this is NOT the BBB, but a government organization) AND the Attorney General. To the best of my knowledge these phone solicitation laws do not apply to companies that perform research over the phone for non-profit organizations. STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, its paid for!
Elaine
Encino,California,
Legal Recourse
#3Consumer Suggestion
Wed, March 20, 2002
It is against the law for a company to continue calling you after you have requested to be left alone. It is also against the law for them to call you after 9pm, and (I think) before 9am. If they won't leave you alone, or in this case since they have refused to acknowlegde your request to be left alone, your best recourse is to call your local Department of Consumer Affairs (this is NOT the BBB, but a government organization) AND the Attorney General. To the best of my knowledge these phone solicitation laws do not apply to companies that perform research over the phone for non-profit organizations.
