- Report: #1164448
Complaint Review: AT&T Universal Credit Card - Nationwide
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AT&T Universal Credit Card
Nationwide, USA
Phone:
1-800-846-8444
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AT&T Universal Credit Card AT&T Univ. Credit Card Payment/Fee Deception & FRAUD!!! Oklahoma City Nationwide
I'm a disabled medical professional. I've had numerous back surgeries & can't always drive to the post office to mail my bills off. My residential mailbox is next to a stop sign. It's a major problem due to USPS thefts have occurred in my area preventing the use of snail mail. I'm forced to utilize online or phone payment venues, due to my degenerative disc disease & chronic pain.
I've hadn't a problem with any institution, except AT&T universal credit card. It's not a one time problem but a ongoing issue. AT&T's online site constantly is offline, bumps me offline, won't provide a payment page, etc...Therefore it's an ongoing difficulty in getting payments to them.
I even tried calling in my payment in full over my hard line. I called numerous times before getting a line through to make a payment. AT&T would call me back daily, multiple times as harassment that my payment was late. However I was given a person to pay, or a valid number to make a payment. I just chased my tail & continued being harassed.
I finally recieved a letter with a phone number, made a payment in full, it was accepted, & a confirmation number provided. Each month i sit down & pay all my bills. This was one of several I paid the balance in full which is normal procedure.
I didn't recieve a letter or phone call stating my payment hadn't cleared, however I get daily bank texts of my current balance. My balance was never own enough for any bills not to clear my account. Forward to the next month. AT&T sends me a statement with a non - sufficient funds fee, fiancé fee, & a late fee.
I tried accessing online & via phone but I'm being g bullied into a full payment with these additional fees or AT&T claims they can't recieve any payment at all. This statement is made to me as I'm providing full proof that no such transactions even occurred to my banking institution. I clearly show that not only were the funds available, overdraft protection on that acct would've covered the payment on the occas of an overdraft. Which wasn't an issue anyway.
AT&T found the problem which they had processed the correct routing number, but the account number had been input incorrectly. They'd left off the last number. How I don't know? I'd been a customer for yrs paying from the same acct, I'd had since I was 13. I'm now 44, so how is this my problem? All my other bills would've signaled that it was an invalid acct & not given a confirmation number, called me, or done something besides add additional fees, & turn it over to a credit center without notification. It's a clear scam, & the reason I've cut up my AT&T credit card, closed the acct. , & am filing a dispute. I plan on taking full action towards this company for compensation on false credit reporting, false fees, & harassment!
Run from this company, even my brother had issues with them. They over charged his acct drastically. This was the phone, Internet by over $400 for one month. AT&T is a bullying, sleazy, mob-like organization.
1 Updates & Rebuttals
coast
Florida,That's a new fee
#2Consumer Comment
Thu, July 24, 2014
“AT&T sends me a statement with a non - sufficient funds fee, fiancé fee, & a late fee.”
I’ve never heard of a “fiancé fee”. Is the rate determined by how long you’ve been engaged or by how long until you intend to marry? Do they also charge spousal fees?
