Customer_Rep_27
United States of America#2UPDATE Employee
Wed, February 03, 2010
Shooter's right, it is on the website when you order your phone, in fact, when you place your order, when you hit submit, a window pops up and also states that the iphone requires a $30 data plan. If you didn't read it then that's not our problem. Also, we do NOT have records to online chats or previous calls you've made to customer service, yes they are recorded however they are all stored in the corporate offices, not the call centers, so demanding it from the rep or supervisor you spoke to isn't going to help, we don't have it!!
The data plan requirement became effective in November of 2009, and AT&T was one the last carriers to require it. It is required with almost all smartphones, including Iphones, blackerrys, palm and other smartphones. It is there so you don't end up being charged for high data charges on your bill, because then no doubt you would call and b***h to the rep about that to.
Learn to read the fine print and ask direct questions, it will save you a lot of hassle. Don't blame the reps when you f**k up, grow some balls and deal with it.
Shooter McGavin
Beverly Hills,#3General Comment
Wed, December 30, 2009
"I asked the chat representative - if I am allowed to share the data plan between the two phones on a family plan. The rep in the chat window gave me an enthusiastic "YES!!"
If you posed the question to the rep the same way you did on here then you were given a correct answer from the rep. You failed to mention that you are ordering an IPhone which requires a IPhone data plan per phone. It is even detailed on their website when you go through the order...
Feature Please note: Data plan for iPhone is required for the life of your iPhone service and cannot be removed in the future. Data Plan for iPhone $30.00/month
Also here...
*Requires purchase of a $30/mo data service. 2 year contract & new activation required. Limit 2 iPhone devices per household when ordering online. iPhone does not qualify for the Bing cashback program.
The IPhone data plan is the only data option that shows on the ordering page also...sorry but this does not sound like the fault of AT&T and it is definately in my opinion not a bait and switch because the details are on the very webpage you were placing your order from
Best,
Shooter