- Report: #4621
Complaint Review: AT&T Worldnet Service - New York
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AT&T Worldnet Service
New York, U.S.A.
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AT&T Worldnet Service definitely not the right choice
My husband and I had a lot of trouble with AT&T Worldnet service, particularly when we tried to cancel our subscription. Before cancelling our service we were dissatisfied with the service--we were frequently disconnected and the connection seemed to be getting slower and slower. When we decided to cancel our service, it took 15 minutes of searching on the Worldnet website to find a customer service number to call. My husband called three times, and each time, a recording announced that the expected wait time was over 30 minutes to speak with someone.
My husband and I are both physicians and we cannot sit on hold for 30 minutes with AT&T; the one time my husband did stay on the line, he was promptly disconnected after waiting 30 minutes. He finally gave up and sent customer service an email stating that he wanted our service cancelled. They replied that we had to cancel over the phone. I then took my turn wasting my valuable time and waited about 30 min. to talk to someone. The service was finally cancelled after we spent over an hour of our time, or so I thought.
AT&T had been automatically drafting payment from our bank account for the service, and did not stop charging us for the service. I had to call back and wait on hold once again to rectify the problem. Even then, AT&T would not refund one of the charges because they said we had cancelled 3 days into a billing cycle. I explained that we had been trying to cancel for days before we actually got someone on the phone, but the representative just took my name and number and said that someone would call back within 48 hours. Needless to say, no one has ever contacted us and we are out the money.
My husband and I are both physicians and we cannot sit on hold for 30 minutes with AT&T; the one time my husband did stay on the line, he was promptly disconnected after waiting 30 minutes. He finally gave up and sent customer service an email stating that he wanted our service cancelled. They replied that we had to cancel over the phone. I then took my turn wasting my valuable time and waited about 30 min. to talk to someone. The service was finally cancelled after we spent over an hour of our time, or so I thought.
AT&T had been automatically drafting payment from our bank account for the service, and did not stop charging us for the service. I had to call back and wait on hold once again to rectify the problem. Even then, AT&T would not refund one of the charges because they said we had cancelled 3 days into a billing cycle. I explained that we had been trying to cancel for days before we actually got someone on the phone, but the representative just took my name and number and said that someone would call back within 48 hours. Needless to say, no one has ever contacted us and we are out the money.
4 Updates & Rebuttals
Danna
Milwaukee,Wisconsin,
Re: AT&T Worldnet Service
#2Consumer Comment
Wed, April 17, 2002
Everyone's time is of value, not just the elitist "physician" who wrote to you. In any case, I tried calling AT&T Worldnet Service to inquire about their rates and service for ISP use. I was made to listen to endless recorded commercial hype until I finally hung up in frustration. All I wanted was to speak to a human being in the event I had any questions. No where did I find a menue to direct me to a sales rep. This in itself is a huge red light in regard to what their service may be like should a customer need assistance with billing, tech support, or any other matter. Needless to say, I'll look elsewhere for a new ISP.
Danna
Milwaukee,Wisconsin,
Re: AT&T Worldnet Service
#3Consumer Comment
Wed, April 17, 2002
Everyone's time is of value, not just the elitist "physician" who wrote to you. In any case, I tried calling AT&T Worldnet Service to inquire about their rates and service for ISP use. I was made to listen to endless recorded commercial hype until I finally hung up in frustration. All I wanted was to speak to a human being in the event I had any questions. No where did I find a menue to direct me to a sales rep. This in itself is a huge red light in regard to what their service may be like should a customer need assistance with billing, tech support, or any other matter. Needless to say, I'll look elsewhere for a new ISP.
Danna
Milwaukee,Wisconsin,
Re: AT&T Worldnet Service
#4Consumer Comment
Wed, April 17, 2002
Everyone's time is of value, not just the elitist "physician" who wrote to you. In any case, I tried calling AT&T Worldnet Service to inquire about their rates and service for ISP use. I was made to listen to endless recorded commercial hype until I finally hung up in frustration. All I wanted was to speak to a human being in the event I had any questions. No where did I find a menue to direct me to a sales rep. This in itself is a huge red light in regard to what their service may be like should a customer need assistance with billing, tech support, or any other matter. Needless to say, I'll look elsewhere for a new ISP.
Danna
Milwaukee,Wisconsin,
Re: AT&T Worldnet Service
#5Consumer Comment
Wed, April 17, 2002
Everyone's time is of value, not just the elitist "physician" who wrote to you. In any case, I tried calling AT&T Worldnet Service to inquire about their rates and service for ISP use. I was made to listen to endless recorded commercial hype until I finally hung up in frustration. All I wanted was to speak to a human being in the event I had any questions. No where did I find a menue to direct me to a sales rep. This in itself is a huge red light in regard to what their service may be like should a customer need assistance with billing, tech support, or any other matter. Needless to say, I'll look elsewhere for a new ISP.
