- Report: #1499757
Complaint Review: AT&T -
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Author Confirmed
Why?
AT&T
United States
Phone:
800.331.0500
Web:
www.at&t.com
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AT&T Committed Fraud
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AT&T is a total fraud and I wish someone would investigate the number of people they lie and cheat to. I recently contacted them for 2 phones and was informed that I would only have to pay $1 a month for a 30 month installment for each phone. When I got my bill today, I was being charged $15 a phone. I know $28 a month for 30 months isn't a huge deal but I am sure I am not the only one that they are lying to.
It's the principal and the lack of integrity by the company to make it right. I was on the chat for over 6 hours to purchase the phones and I was on the phone for over 2 hours today trying to get my bill straightened out. They were not willing to stand behind the people that they hired and who told me the price of the phone.
Please see the attached transcript. In it, you will see where I repeatedly asked if the installment would be $1 and they confirmed that. I just hope this might help other people not get taken by this dishonest company.
1 Updates & Rebuttals
Michelle
Virginia,United States
Resolution Reached
#2Author of original report
Sat, September 19, 2020
AT&T reviewed my case and are going to honor the promotion I was promised. I have a renewed respect for them for standing by it.
