Kwolf
memphis,#2Author of original report
Wed, September 26, 2007
I was wanting to respond to the so called employee who decided to come on here and be a pain with their answer,this site was made for consumers like myself to be able to come on here and let the world know of what type of service we have received from companies, i know that not everyone has had the same experiences that i have had i know folks who have had np with this company and i also know many who have the same complaints that i do, with the "employees" response i feel as if that employee was trying to belittle me and the other consumers on here i know people that work for this company and they have said that they get a bonus for belittling folks on websites like this one so with all this said here r some responses to some things that the "employee" said 1 the employee made the statement that and i quote you should know by reading the terms and conditions of your service agreement that service in not guaranteed everywhere, it might say that but i have been told by many *employees* that i am in the best coverage area, 2. the sim card i had to fight with them over that and this is what the employee said Replacement sim cards times customers are charged for them is when they lose them, break them, fry them. If having to get one for a troubleshooting step you wouldn't be charged either they would mail to you at no charge or advise you to go to a local corporate store, it goes to show that this employee don't know what they are talking about since there was a charge on my next bill for the sims card. 3. return of deposit employee said As for deposits the deposit is available to you after 12 months of payments, no late payments, no disconnection for non payment. my response i was never late always paid my bill on time and after i moved i was told i had to wait cause they started a new contract on me because i had moved to a new state and thats the company policy which i didnt know when i signed up with the company and thats the 1 yr date so i had to go 6 more mos after the original join date 4. employee says that customer service isn't rude of course you are gonna say that cause you are a CSR. Cell phones might be a luxury but when you are a house wife with 2 kids they come in handy and thats why i left at&t and went with cingular because at&t was so unreliable and then cingular merged with at&t and i am less than impressed with the service now. so the next time you decide to "correct" a consumer about the company you work for you need to realize that the company might not be worth fighting for.
Kwolf
memphis,#3Author of original report
Wed, September 26, 2007
I was wanting to respond to the so called employee who decided to come on here and be a pain with their answer,this site was made for consumers like myself to be able to come on here and let the world know of what type of service we have received from companies, i know that not everyone has had the same experiences that i have had i know folks who have had np with this company and i also know many who have the same complaints that i do, with the "employees" response i feel as if that employee was trying to belittle me and the other consumers on here i know people that work for this company and they have said that they get a bonus for belittling folks on websites like this one so with all this said here r some responses to some things that the "employee" said 1 the employee made the statement that and i quote you should know by reading the terms and conditions of your service agreement that service in not guaranteed everywhere, it might say that but i have been told by many *employees* that i am in the best coverage area, 2. the sim card i had to fight with them over that and this is what the employee said Replacement sim cards times customers are charged for them is when they lose them, break them, fry them. If having to get one for a troubleshooting step you wouldn't be charged either they would mail to you at no charge or advise you to go to a local corporate store, it goes to show that this employee don't know what they are talking about since there was a charge on my next bill for the sims card. 3. return of deposit employee said As for deposits the deposit is available to you after 12 months of payments, no late payments, no disconnection for non payment. my response i was never late always paid my bill on time and after i moved i was told i had to wait cause they started a new contract on me because i had moved to a new state and thats the company policy which i didnt know when i signed up with the company and thats the 1 yr date so i had to go 6 more mos after the original join date 4. employee says that customer service isn't rude of course you are gonna say that cause you are a CSR. Cell phones might be a luxury but when you are a house wife with 2 kids they come in handy and thats why i left at&t and went with cingular because at&t was so unreliable and then cingular merged with at&t and i am less than impressed with the service now. so the next time you decide to "correct" a consumer about the company you work for you need to realize that the company might not be worth fighting for.
Kwolf
memphis,#4Author of original report
Wed, September 26, 2007
I was wanting to respond to the so called employee who decided to come on here and be a pain with their answer,this site was made for consumers like myself to be able to come on here and let the world know of what type of service we have received from companies, i know that not everyone has had the same experiences that i have had i know folks who have had np with this company and i also know many who have the same complaints that i do, with the "employees" response i feel as if that employee was trying to belittle me and the other consumers on here i know people that work for this company and they have said that they get a bonus for belittling folks on websites like this one so with all this said here r some responses to some things that the "employee" said 1 the employee made the statement that and i quote you should know by reading the terms and conditions of your service agreement that service in not guaranteed everywhere, it might say that but i have been told by many *employees* that i am in the best coverage area, 2. the sim card i had to fight with them over that and this is what the employee said Replacement sim cards times customers are charged for them is when they lose them, break them, fry them. If having to get one for a troubleshooting step you wouldn't be charged either they would mail to you at no charge or advise you to go to a local corporate store, it goes to show that this employee don't know what they are talking about since there was a charge on my next bill for the sims card. 3. return of deposit employee said As for deposits the deposit is available to you after 12 months of payments, no late payments, no disconnection for non payment. my response i was never late always paid my bill on time and after i moved i was told i had to wait cause they started a new contract on me because i had moved to a new state and thats the company policy which i didnt know when i signed up with the company and thats the 1 yr date so i had to go 6 more mos after the original join date 4. employee says that customer service isn't rude of course you are gonna say that cause you are a CSR. Cell phones might be a luxury but when you are a house wife with 2 kids they come in handy and thats why i left at&t and went with cingular because at&t was so unreliable and then cingular merged with at&t and i am less than impressed with the service now. so the next time you decide to "correct" a consumer about the company you work for you need to realize that the company might not be worth fighting for.
Cjmg11
Ocala,#5UPDATE Employee
Sat, September 22, 2007
After reading this complaint, I had to comment since I work for the companyand do work in a call center. Phones being replaced would have gone through warranty after three replacements they will offer a different make and model phone. Replacement sim cards times customers are charged for them is when they lose them, break them, fry them. If having to get one for a troubleshooting step you wouldn't be charged either they would mail to you at no charge or advise you to go to a local corporate store. If you go to an agent you will be charged. As for service, you state you have been using this service for quite some time. The you should know by reading the terms and conditions of your service agreement that service in not gaurenteed everywhere, inside buildings and homes. As for deposits the depsoit is available to you after 12 months of payments, no late payments, no disconnection for non payment. If any of those occured then you wouldn't get your deposit back at that 12 month time. As for customer service reprensentatives, I am one with this company and there are those few bad apples in the bunch. I enjoy being a customer service representative, we are not rude, and we do have knowledge of what needs to be done for our customers. If I am not able to correct your problem you better believe I will get you to the person that can. I know it is very frustrating when the service is not the same as you had in another area, I have had this problem myself. I can't use my phone in my home, I don't have a landline phone. So if I ever want to talk to someone (which isn'y often after taking calls for 9 hours and getting screamed at and called every name in the book) I have to go on my porch and talk to that person. No I don't like it at all but i know what my service agreement says and if I get to the point I can't stand it at all I will a get a landline phone. Mobie phones are still a Luxuory if you really think about. They are not a neccessity, what did we all do when there was no such thing as mobile phones?