- Report: #969621
Complaint Review: Auravie Skincare - Van Nuys California
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, , United States of America
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Auravie Skincare
Van Nuys, 91410 California, United States of America
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Tell us has your experience with this business or person been good?
Auravie Skincare Stay Away from this company Van Nuys, California
Do not order from this company. Ordered the trial $5 shipment, canceled the membership the same day via email. I was shipped a second package and charged 97.88. Customer rep said email was not sufficient and that it had to be a phone call even though they confirmed my cancelation via email. Terms and conditions don't say that emails are not sufficient. After 20min customer rep gave up arguing and offered full refund, but I still had to pay for shipping to return the second unused package.
Waived 15% restocking fee due to T&C vagueness saying email cancelation not sufficient Will receive 97.88 refund Two packages sent: 10 day trial package plus first month package VIP membership program canceled, monthly shipments canceled Get delivery confirmation to prove delivery- essential
Waived 15% restocking fee due to T&C vagueness saying email cancelation not sufficient Will receive 97.88 refund Two packages sent: 10 day trial package plus first month package VIP membership program canceled, monthly shipments canceled Get delivery confirmation to prove delivery- essential
