Complaint Review: Auto Bright Auto Sales - Mount Clemens Michigan

I recently bought a car from Auto Bright Auto Sales. The car sales man continually lied to me and intentionally took advantage of me. Do not buy a car from Auto Bright Auto Sales!!! I test-drove a 1996 Pontiac Sunfire from Auto Bright Auto Sales on May 21, 2004. While test-driving it I heard a noise, so I had a friends dad check it over. He concluded that the noise that I was hearing was a lifter going bad in the engine.

I then took the car back to the dealer and told him that I didn't want it because it is very expensive to fix a lifter. He then offered me a warranty that would cover the part. He told me to drive the car for a couple of weeks and then just take the car in to a certified mechanic and get my car fixed. It sounded like a good idea to me, so I bought the car. I needed a car quickly, for I had totaled my car a week prior to this.

After having the car for about three weeks, I still hadn't received my warranty slip in the mail. I called Ray Harbin at Auto Bright Auto Sales and I asked him what had happened to it. He told me that he sent it fed-ex to the warranty company the day I bought my car. I then called the warranty company and they told me that they had not received anything from Ray Harbin involving my Pontiac Sunfire. At this point, I called Ray Harbin back. He told me that there were new forms that had to be filled out. He told me that he was going to fill them out and send them in right away. I thought everything was set straight this time.

On July 6, 2004 I called the warranty company to tell them that I need my car fixed. At this point I was lead to believe that my warranty was in affect and that I could go ahead and get my car fixed. It had been almost a month and a half since I had bought my car. The warranty company first asked me what was wrong, so I told them that I had a bad lifter in my engine. They then told me that they again, hadn't received anything involving my Pontiac Sunfire.

I then called Ray Harbin and told him what they said. He stuck with the story that he had already sent it in and that it was the warranty companies fault that this mix up was happening. He told me that he would resend it. On July 8, 2004 I called the warranty company back to see if they received my paper work. They informed me that they had received it, and that it was declined. They told me that my lifter was preexisting because I called on the 6th and they never received my paper work until the 8th.

When I received the information about the decline on July 8, 2004 I drove to Auto Bright Auto Sales to see Ray Harbin so that all of this could be figured out in person. Mr. Harbin then called the warranty company and got a hold of Scott in Dealer Relations. My friend and I were listening to the conversation, but we could only hear Mr. Harbin's side of the conversation. He was telling Scott that it was his entire fault, and that the paper work had been sitting in his file cabinet since the day I bought the car.

At this point I found out that he had been lying to me the whole time. Mr. Harbin did not send in the paper work to the warranty company, nor did he have any intensions to. There was also no switch in forms. On the phone Mr. Harbin was making it sound as if Scott agreed to cover my lifter. When he got off of the phone, he said that everything was straightened out, and he told me that the warranty company was going to cover my lifter problem.

At this point I didn't have any trust in Ray Harbin, so I called Scott in Dealer Relations. I found out that there was no agreement for the warranty company to pay for the lifter. Ray Harbin had lied to my face once again. I then called Mr. Harbin and he said that he would pay for my car to be fixed. I got an estimate from my mechanic, which came to $829.64. When I told Mr. Harbin how much it was going to be he said it was way too high. Mr. Harbin then called his mechanic that he deals with, and they said that they could fix my car for under $400.00. I don't see how they could fix my car for so cheap, considering the parts alone cost more than $400.00. If I would have gotten the warranty, I could have taken my car to any certified mechanic. I only take my vehicles to my trusted mechanic.

If Ray Harbin had done his job right in the first place, none of this would have even happened. He continually lied to me, and now I'm the one paying for it. The only reason I bought the car is because I was told by Ray Harbin that I would have no problem in getting the car fixed. Ray Harbin told me that I was buying a golden car, and that there was nothing wrong with it. After driving it for a week I heard a clunk in the front so I had it checked out. My mechanic told me that my front control arm was going on my car. The estimate for the control arm was $327.67. Also, my two passenger side tires continually go flat.

Ray Harbin told me that he would only pay $400.00 towards fixing my lifter. We asked him if we could have a full refund for the car, and he also declined. What Ray Harbin did was completely wrong. I'm not asking for any more than what I believe I deserve. I want Mr. Harbin to pay for the repairs on my car. I also want my warranty to be resubmitted to the warranty company along with the receipt of repair. The warranty company will only warranty my car, if they have a receipt showing that my car is fixed. Mr. Harbin still has my money for the warranty, which I don't think he plans on returning to me. Knowing what kind of man sold me my car makes me wonder what other schemes he pulled to make my car work for the time being. I don't trust that he sold me a good car. I would be completely satisfied if he gave me a full refund on my car.

Renee

Marine City, Michigan
U.S.A.