- Report: #399908
Complaint Review: Auto Tire - Saint Peters Missouri
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Auto Tire
7319 Mexico Road Saint Peters, 63367 Missouri, U.S.A.
Phone:
636-397-4427
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Auto Tire auto tire lies so they dont have to honor warranty Saint Peters Missouri
On 11/20/08 I took my '00 Ford Taurus in to get a state inspection. I was told that my car failed the inspection due to my lower ball joints being bad and that all four of my tires were spliting. I asked if this would be a warranty issue with the tires because they were less than 4 years old and under 20,000 miles. The assistant manager claimed that because the ball joints were bad the warranty would be void. I thought that was funny because the rear tires do not have ball joints. I was then told that the warranty may cover two of the tires due to it being a partial road hazard. When I contacted the manufacturers of the tires to find out their policy they claimed that the ball joints did not neccessarily void the warranty, and since all four of the tires were splitting they would take it on a case by case basis. I then took my car back up to this company and had the manager look at it, he stated that he had spoken to the manufacturers on the phone and that they were going to give me a 25% sympathy discount. I then called the manufacturers back and asked how they reached that decision. They told me that the owner of the company told them that my tires were not regularly rotated and that there was an alignment issue. Autotire does my rotation on scheduled mileage everytime. Also this alignment issue was never mentioned to me personally. The ball joints were the only thing mentioned to me and it was determined at the instpection that those did not cause the tear in my tires. I paid $550 to replace the tires and for the service. I also contacted the BBB and they said that auto tire did right so according to the BBB it is ok for a companey to lie
brian
saint peters, Missouri
U.S.A.
brian
saint peters, Missouri
U.S.A.
3 Updates & Rebuttals
Rick
Lockport,New York,
U.S.A.
old tires
#2Consumer Comment
Tue, December 16, 2008
tires that new should not be subject to dry rottiing. it seems to me that you had some old tires in the wharehouse you needed to get rid of and you sold them . now becouse you sold him junk he needed to buy new tires,and you did not want take care of your custumer and he went some where else. to note i have had the same tires on my 95' f150 with well over 200k miles for 5 years and no singh of dry rot!
Bigb
saint peters,Missouri,
U.S.A.
they are lying to the bbb
#3Author of original report
Fri, December 12, 2008
this is whar autotire sent to the bbb Contact Name and Title: Keith Emery Store Manager Contact Phone: 636-397-4427 Contact Email: [email protected] Regarding the complaint by Brian Lott; On November 20th 2008 Brian Lott brought his 2000 Ford Taurus to our facility for a Missouri Vehicle Safety and Emissions test, as well as a tire rotation. The vehicle failed the MVI Safety inspection due to, among other things, loose lower ball joints. One front tire was worn down to what we refer to as under tread, or the layer of rubber below the tread that should be in contact with the road. The front tire wear was indicative of misalignment, possibly due to the loose lower ball joints, worn bald on the inside edge and tapering to the outside edges. The rear tires had cracks throughout the tread, with some usable tread remaining. I had the opportunity to speak to Mr. Lott about his tire wear and general conditions when he took his car on November 20th. During our conversation Mr. Lott asked about Autotire replacing the tires under warranty. I told me Lott that the front tires were worn due to a mechanical defect with his car, and that no tire manufacturer would be willing to warranty them. The cracks in the rear tires may be covered by the manufacturer warranty, and that I could call Michelin to see what they would be willing to do. Mr. Lott dropped his Taurus off on November 25th for us to try to warranty his tires. Luke Zinn called Michelin Consumer Relations with the facts of Mr. Lott's' tire condition: Left Front Tire inside to out: 4/32'' 5/32'' 6/32'' cracks in tread and choppy wear. Right Front Tire inside to out: 0/32'' 4/32'' 6/32'' cracks in tread, and bald. Left Rear Tire inside to out: 6/32'' 6/32'' 6/32'' a few cracks in tread, choppy wear, and flat.* Right Rear Tire inside to out: 5/32'' 6/32'' 7/32'' some cracks, choppy wear. Michelin offered a 25% customer satisfaction warranty for the tires. Luke informed Mr. Lott of this concession, and we left the repair order open pending a decision from Mr. Lott. On December 3rd 2008 the Taurus was brought back by a lady for re-inspection. It was at this time that we discovered the tires had been replaced with another brand. Keith Emery Store Manager Autotire Car Care #19 i just dont understand how acording to them that my ball jounts void dry roting on all 4 tires that have less than 20,000 miles and are less that 4 years old?
Robert
Bowie,Maryland,
U.S.A.
Your car DOES have rear ball joints
#4Consumer Comment
Thu, December 11, 2008
They are an integral part of the lower control arm. As such, you must replace the control arm if the ball joint is worn out. In reality, I have never seen one wear out in less with less than 200K miles on it. The rear joints are pretty durable, and don't move much, unlike the front ones.
