Complaint Review: AUTOLUMINATION - Internet Internet

This customer is not being truthful about virtually any part of his "report".  
 
Mr F purchased 100 custom made lights from us, that is part is true.  The cost of these lights was $1500 (Fifteen Hundred Dollars).  They were ordered in May 2011.
 
Nothing else he says is accurate.

Mr F is not a manufacturer, he is real estate agent in California.  It appears that the lights were purchased for his son's company by Mr F. 
 
We never told him that we would send him new lights, that's not true.  He returned 16 of the 100 pcs. for analysis to see if they could be repaired.  Our engineer found they had been willfully destroyed by someone during installation at his end.   They were recklessly pulled apart using wire cutters and excessive force. 
 
We know, and can prove, that the lights did not have the wires fall out of them when he opened the box.  He was never told by us that the problem was a result of the way the wires were installed.   Those wires did not fall out.  They were yanked out, which is what we told him.  His statement here is pure libel. 
 
As for his assertion that we demanded he pay in full via wire transfer upfront, that is also not true.  Mr F paid an upfront deposit of 50% through PayPal for his custom-made lights.   That 50% down payment is customary for custom orders, since we in turn had to pay 100% of the cost upfront to have them custom made for him.  The use of PayPal is not a wire transfer by any definition.  They are an online payment and credit card clearing agent.   
 
The terms of his deposit were that the lights were to be delivered to him in approximately 30 days and that the balance of 50% plus s/h was to be paid by him prior to our shipping out his lights.
 
When notified of our receipt of his lights 17 days after his payment was made to us, Mr F told us that unless we renegotiated the price to about half of the agreed-upon contracted price, he would file a payment dispute with PayPal and rescind his payment to us.  He told us it was "too bad we would have to lose our money for them".   We reminded him that we had a contract.  His next action was to pay via PayPal for the lights, but not for shipping them to him.  The contract specified $75 as the cost of s/h on his shipment to him.  He again stated he would rescind his payments in full if we did not agree to ship them with the incomplete payments.
 
We had enough and decided we did not wish to do business with him at all, so we refunded him in full (100%) for the entire amount he had paid us.  He did not like that either, reversing direction yet again to say he wanted them after all.  We finally told him that if he wanted the lights, he would have to pay for them again, this time via either a money order or a wire transfer, neither of which is rescindable.  We took this extraordinary step (one we have never used in 10 years in business) because of the wild unpredictability of this particular customer and our concern about his instability. 
 
He next sent us a money order made out to someone else, not to us.  He told us to cash it, saying he did that all the time with his bank.  We explained we would be guilty of fraud if we did and we returned it to him.  He then wired the money to us, and his bulbs were sent out to him immediately upon receipt of payment.
 
We told him that he had three days to notify us of any problems with the lights upon receipt. He did not notify us of any problems at all at that time.

Over the course of the next several weeks, we received dozens of emails from him saying how much he liked the lights, with numerous requests to provide him pricing on 500pcs, 1000 pcs and 10000 pcs of them.  We did not provide any further pricing as we had made a decision not to continue to do business with him. 
 
Three weeks later he notified us of a problem with a handful of the lights.  He wanted us to "fix them" so he mailed them to us to look over.  We analyzed them carefully and told him they could not be repaired as he had literally ripped the wires from the interior circuitry with extreme force...force so strong and deliberate that it actually separated not only the solder but it damaged the heavy silicone pot at the base of each bulb.
 
His response was to follow us around the country for the summer, stalking us because he said he "had nothing better to do".  We were out of state for most of the summer to act as caretaker for an elderly parent with heart problems.  F followed us there, emailing us several times a day demanding that we meet him.  He then stalked us back to Arizona where we live and where our business resides.

He made numerous written threats against us of a violent and extreme nature.  He told us he was waiting in our parking lot to assault us when we came out.

We filed a police report against him due to the extreme violence he repeatedly expressed and his threat to "visit our home and settle things the old-fashioned way" while Tracy was there alone.
 
In conclusion, nothing sent to Mr F was defective.  He willfully and recklessly destroyed each of the 16 lights he returned to us.  He then stalked us across the country making personal threats to our well-being and that of our employees and our property.  We were forced to file a police report when he said he was coming to our house to settle things with us forcefully.