Michal Lusk
Norman,#2REBUTTAL Owner of company
Fri, August 19, 2011
Jamie:
Thank you for your response. Again, I apologize for your experience several years ago. You are correct that we have the same corporate ownership. But the store is under new management. I understand your feelings about never wanting to come back. Hopefully you have already found another reputable dealership where you feel comfortable doing business. If not, I encourage you to use the internet to check out the online reputation of any dealership you are considering. As you know from experience, having an idea of how a dealership responds to problems can be invaluable. I wish you all the best for your current and future vehicle ownership.
Sincerely,
Michal Lusk
Customer Service Manager
Jamie
Yukon,#3Author of original report
Mon, August 15, 2011
I believe your ownership is the same, so I would not be interested. Ever.
Michal Lusk
Norman,#4REBUTTAL Owner of company
Mon, August 15, 2011
Jamie:
I apologize for your frustrating experience buying your used Intrepid from AutoMax. It does not sound like any part of it worked well for you. I am really sorry the Intrepid did not serve your automotive needs and ended up with a blown engine and causing you to have a repo on your credit. I agree that it would all be extremely frustrating and maddening.
While this experience has understandably left you with a bad taste for used cars and for AutoMax, it has been a really long time since you wrote about your experience. We have made many changes since you came in to better serve our customers, including personnel changes, adding great online resources to help customers find and evaluate our vehicles, and better training for our staff to help us take great care of our customers. I belive that all of this is reflected in our current online reputation. I do encourage you to look for yourself at what our recent customers have to say about us, by going to DealerRater.com and clicking Hyundai and Oklahoma to find our page.
I do understand if you never want to try us again. But if you are in the market for a vehicle in the future, I invite you to contact me at the store at 405/364-2000 and allow me to see if I can help you find a great vehicle that meets your needs, plus high quality customer service.
Sincerely,
Michal Lusk
Customer Service Manager