- Report: #451902
Complaint Review: Automotive Concepts - Horsham Pennsylvania
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Author Confirmed
Why?
Automotive Concepts
513 Horsham Road Horsham, 19044 Pennsylvania, U.S.A.
Phone:
800-999-8836
Web:
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Automotive Concepts will not pay for return shipping when they make a mistake Horsham Pennsylvania
The following email exchange shows that, even though Automotive Concepts, Inc has their web store set up wrong and they ship out the wrong item, they refuse to pay return shipping for the mistake they made. Unbelievable but buyers beware of this company.
Greg-
You would need to pay for any return shipping, yes. A full refund will be issued on the part but we do not cover any return freight.
Regards,
Ron Bates
Ecommerce Sales Manager
Automotive Concepts, Inc.
Phone: 800-999-8836
Fax: 215-443-2456
Web: www.automotiveconcepts.net
Ebay: http://stores.ebay.com/Automotive-Concepts
From: Greg Roberts
Sent: Wednesday, April 01, 2009 3:31 PM
To: Ron Bates -- Automotive Concepts
Subject: Re: Update on your return request
I was sent a cover that is too small and you are asking me to pay for return shipping?
From: Ron Bates -- Automotive Concepts
To: Greg Roberts
Sent: Wednesday, April 1, 2009 1:28:56 PM
Subject: RE: Update on your return request
Greg-
That is up to you. I would recommend you sending it back via USPS since they are by far the least expensive.
Regards,
Ron Bates
Ecommerce Sales Manager
Automotive Concepts, Inc.
Phone: 800-999-8836
Fax: 215-443-2456
Web: www.automotiveconcepts.net
Ebay: http://stores.ebay.com/Automotive-Concepts
From: Greg Roberts
Sent: Wednesday, April 01, 2009 3:24 PM
To: Ron Bates -- Automotive Concepts
Subject: Re: Update on your return request
Who will be picking up the package and when?
From: Ron Bates -- Automotive Concepts
To: Greg Roberts
Sent: Wednesday, April 1, 2009 11:09:52 AM
Subject: Update on your return request
Gregory-
Your return number is MRA# 5472461. Write that number on the outside of the package that you would like to return and send it back for a refund to:
Shipping Service Center
100 Slocun Ave
Exeter, PA 18643
Be sure to write your MRA# on the outside of the package so we know who this belongs to when we receive it.
Regards,
Ron Bates
Ecommerce Sales Manager
Automotive Concepts, Inc.
Phone: 800-999-8836
Fax: 215-443-2456
Web: www.automotiveconcepts.net
Ebay: http://stores.ebay.com/Automotive-Concepts
Gregory Roberts
Carrizozo, New Mexico
U.S.A.
Greg-
You would need to pay for any return shipping, yes. A full refund will be issued on the part but we do not cover any return freight.
Regards,
Ron Bates
Ecommerce Sales Manager
Automotive Concepts, Inc.
Phone: 800-999-8836
Fax: 215-443-2456
Web: www.automotiveconcepts.net
Ebay: http://stores.ebay.com/Automotive-Concepts
From: Greg Roberts
Sent: Wednesday, April 01, 2009 3:31 PM
To: Ron Bates -- Automotive Concepts
Subject: Re: Update on your return request
I was sent a cover that is too small and you are asking me to pay for return shipping?
From: Ron Bates -- Automotive Concepts
To: Greg Roberts
Sent: Wednesday, April 1, 2009 1:28:56 PM
Subject: RE: Update on your return request
Greg-
That is up to you. I would recommend you sending it back via USPS since they are by far the least expensive.
Regards,
Ron Bates
Ecommerce Sales Manager
Automotive Concepts, Inc.
Phone: 800-999-8836
Fax: 215-443-2456
Web: www.automotiveconcepts.net
Ebay: http://stores.ebay.com/Automotive-Concepts
From: Greg Roberts
Sent: Wednesday, April 01, 2009 3:24 PM
To: Ron Bates -- Automotive Concepts
Subject: Re: Update on your return request
Who will be picking up the package and when?
From: Ron Bates -- Automotive Concepts
To: Greg Roberts
Sent: Wednesday, April 1, 2009 11:09:52 AM
Subject: Update on your return request
Gregory-
Your return number is MRA# 5472461. Write that number on the outside of the package that you would like to return and send it back for a refund to:
Shipping Service Center
100 Slocun Ave
Exeter, PA 18643
Be sure to write your MRA# on the outside of the package so we know who this belongs to when we receive it.
Regards,
Ron Bates
Ecommerce Sales Manager
Automotive Concepts, Inc.
Phone: 800-999-8836
Fax: 215-443-2456
Web: www.automotiveconcepts.net
Ebay: http://stores.ebay.com/Automotive-Concepts
Gregory Roberts
Carrizozo, New Mexico
U.S.A.
