Ciara
Miami,#2UPDATE Employee
Wed, March 27, 2013
We appreciate the feedback all of our customers give us, so we do thank Vanessa for the time she took to write the above narrative.
As far as her particular order, it is very simple- Vanessa requested a very low price for a difficult route, we told her we would find the best deal possible, we presented her with several confirmed carrier options- and she rejected them.
She asked for a refund and because we acknowledge that no reputable carrier will move her vehicle for the amount she is willing to spend, we provided her with the refund. We wish her luck! Ciara Baker, Customer Service Manager, 888-802-8250 ext 2255.